TITLE: Retail Trainee DATE WRITTEN: 04/2025

DEPARTMENT: Donated Goods SUPERVISED BY: Store Manager. Asst. Mgr. STATUS: Non-exempt, Temporary

Mission Contribution: Supports the mission of Goodwill Gulf Coast by assisting across retail operations, contributing to effective donation intake, merchandise preparation, and customer service

Function: This temporary position is designed to train and support individuals in all core areas of retail store operations including donation intake, sales floor maintenance, and merchandise processing.

Essential Functions:

1. Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
2. Assists with unloading donations from the donors’ vehicle and takes in donations left outside of store.
3. Keep an accurate count of donations.
4. Sorting donations into designated equipment.
5. Loading large purchases for customers.
6. Sort and price merchandise, separating sellable from unsellable items, and preparing items for display.
7. Clean, hang, and rotate merchandise on the sales floor, ensuring a neat and organized presentation.
8. Monitor and maintain cleanliness and organization of the dressing rooms and sales floor throughout the day.
9. Support customers with questions, including assisting with free medical equipment forms and stocking as needed.
10. Ensures a clean and empty work station at the end of each shift.
11. Ensures the image of the exterior and interior of the donation area are maintained to Goodwill’s standards.
12. Keeps aisles free from debris in the production area.
13. Maintains adherence to all company policies and procedures.
14. Other duties as assigned.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

1. Must be able to interact cordially and productively with a variety of people.
2. Must be able to market Goodwill and explain the mission to the general public.
3. Must be able to take initiative and work well with little supervision.
4. Must be able to work a flexible schedule including nights and weekends.
5. Must be able to distinguish between better name brand merchandise.

Experience and Education Requirements:

• • High School diploma or GED preferred, but not required.
  • Prior work experience in the service industry preferred.

Physical Requirements:

• Ability to engage in frequent bending, stretching and stooping.
• Ability to engage in prolonged standing, walking and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to use fingers, hands and wrists, repetitively.

Working Conditions:

Frequent physical exertion; exposure to unfit donated goods.

Critical Performance Factors:

1. Customer Service
2. Safety/Accident Prevention
3. Speed and quality of processing
4. Cleanliness & Organization

Equal Opportunity Employer/Veterans/Disabled

How Positions are Filled: Positions are filled based on the order in which complete applications are received and your availability to work the required shifts. Early submission of a complete application and flexible availability increase your chances of being selected.

Position Details:

• Duration: Temporary positions for up to 90 days
• Path to Permanent Employment:
• These roles are intended to become regular positions after 90 days. Conversion is expected as long as work performance, work ethic, and cultural fit meet expectations.

Application Process:

1. No Interviews: There is no in-person interview for these positions.
2. Communication: All communication is done through phone/text and email between our Recruiter and applicants.
3. Job Offer & Paperwork:
   • The Recruiter will contact you via email with a job offer and a link to a video about the position.
   • You will need to complete the job offer paperwork and return it to us within 24 hours