Job Purpose:

The Retail Territory Manager will be required to manage, optimize, and develop the economic and commercial performance levels of a Network of stations. Controlling the financial risks and ensuring due observance of the standards regarding safety, quality, hygiene, environment, and brand.

Key Responsibilities:

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  Maintain and develop profitable sales within the allotted territory in accordance with predetermined marketing policies.
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  Draws up P&L forecast at least once a year for each station under jurisdiction and balances the P&L forecast for Company-operated stations.
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  Develop a profitability grid for each CODO and DODO station.
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  Calculate the working capital requirement for company-operated station(s).
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  Conduct monthly gauging (dip readings) in each of the stations and perform monthly station pump index readings to verify compliance with exclusive supply rules.
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  Measure fuel losses and gains by performing meter dip analysis and recommend necessary action to mitigate and reduce the losses that are above tolerance.
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  Analyse sales of fuel, LPG and Lubes sales on a daily, weekly, and monthly basis and diversification sales on a monthly basis and ensure achievement of monthly and annual sales and profitability targets for each site.
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  Monitor territory delivery of the Customer Commitment (Monthly service standard and housekeeping checks, Mystery shopper surveys) and compliance to Site Operations/HSSE standards, contracts, and all legal and regulatory compliance by the Dealer. Instigate remedial action plans where necessary.
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  Conduct monthly checks of cash for each of the company-operated stations and calculate cash in hand and banking reconciliations against sales.
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  Handle termination of dealer contracts and manage the commercial aspects of contracts with dealers.
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  Recover receivables and collect unpaid invoices to ensure no outstanding overdue amounts (TAR management).
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  Facilitate timely and professional resolution of customer complaints at sites.
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  Prospect for new sites
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  Propose training plans for station staff and ensure attendance to compulsory training sessions

Requirements

Academic Qualifications:

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  Bachelor’s degree in business

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  Excellent knowledge of Group procedures, standards, and norms.
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  Advanced Computer Skills in MS Office, Accounting Software and Databases.
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  Excellent analytical and numerical skills.
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  Accuracy and keen attention to detail.
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  A person of high integrity, confidentiality, self-driven & able to work under minimal supervision.