Retail Technology Advisor (Temporary)
We are currently recruiting for a Retail Technology Advisor on a Temporary full-time basis.
Roles and Responsibilities
· Co-ordinate the support and growth of mission critical IT systems to our stores and retailers, involving a variety of in house and third-party suppliers and teams.
· Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure.
· Control and management of third-party suppliers and vendors and their associated service delivery agreements.
· Management and ownership of retail technology in the company operated stores division and a direct relationship with key stakeholders in the company operated space supporting Retail Technology and in store technologies, networks for these stores.
· Identify and implement efficiencies to business processes using technical solutions.
· Participate in projects throughout the initiation, definition, execution and close out phases of the project.
· Oversee the transition of new processes from project delivery to operational support across the business.
· Liaising with senior management from different functions to translate their needs into technical requirements.
· Develop full-scale project and programme plans, facilitate the project scope, goals, tasks, resources and deliverables.
· Participate in the delivery of strategic projects and scope of works alike.
· Development of operational procedures and system specifications.
· Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities.
· Support our stores and retailers on support requests and queries and troubleshooting of the same.
· Other projects as directed by management.
· The role will involve nationwide travel and may include overnight stays.
Skills & Experience
· At least 4+ years of experience in the retail technology/IT sector.
· Understanding of Retail Technology, networking and overall IT.
· Understanding of KPIs and SLAs with proven ability to adhere to them.
· Understanding of FMCG grocery is an advantage
· Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem.
· Ability to demonstrate a high level of ownership and project management.
· Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.
· Strong verbal, written communication and interpersonal skills and to be able to report clearly back with updates to management.
· Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines.
· Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.
· Ability to effectively prioritize and execute tasks and targets in a high-pressure environment and exceed set targets.
· Flexibility and adaptable in the approach to customer/business needs.
· Proactive and energetic in the work environment, seeking to get things done and at deal with a variety of tasks and projects.
· Must have a full clean driver’s license.
Part of BWG Group, BWG Foods is a leading retail and wholesale business. It owns and operates the SPAR, EUROSPAR, MACE, LONDIS and XL brands in the Republic of Ireland, working in partnership with independent retailers with over 1,000 stores serving local communities right across the country.
BWG Foods Wholesale Division owns and operates 21 cash and carry locations across Ireland trading under the Value Centre, 4 Aces and Better Deal brands. It also comprises BWG Foodservice, along with Corrib Foods and William’s Gate, which together service over 14,000 customers across the hotel, restaurant, pubs and catering sector, as well as a number of Gala stores.
As owners and operators of these leading retail and wholesale brands, retailers receive the benefit of years of retail expertise and support from BWG tailored to meet the ethos of each brand and their individual needs.
BWG Foods has relationships with more than 650 suppliers, dealing directly with approximately 14,000 customers in the retail, foodservice and licensed sectors. Over 1,850 people are directly employed by BWG Foods, with a further 23,000 people employed in local communities across the country through BWG’s partnership with independent retailers in SPAR, EUROSPAR, MACE, LONDIS and XL. The stores serve in excess of one million shoppers every single day.
As a verified member of Origin Green, the world’s first national sustainability programme, BWG Foods, is committed to making a positive contribution to the environment, and also to the local communities in which BWG and its retailers operate.
