At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!
The Role:
Our Aelia Duty Free Store offers a premium shopping experience featuring a curated selection of luxury duty free goods, including perfumes, cosmetics, spirits, wines, gourmet foods, fashion accessories, electronics, and travel essentials.
We’re looking for a committed and enthusiastic Team Leader to join our retail family at Queenstown Airport in a Full-Time capacity. If you love connecting with people, creating memorable customer experiences, and inspiring others – this is your moment.
What You’ll Do:
✅ Deliver standout customer experiences – lead by example
✅ Guide and support your team to meet service and sales targets
✅ Maintain high visual merchandising and presentation standards
✅ Communicate clearly and respectfully with customers and team
✅ Bring accountability, reliability, and positivity to every shift
What We’re Looking For:
✅ Experience in a team leadership role within a fast-paced retail or hospitality setting
✅ Confident communicator and motivator
✅ A passion for customer service and making people feel welcome
✅ Ability to stay organised, focused, and cool under pressure
✅ A respectful and team-oriented attitude
✅ Flexible availability (early mornings, nights, weekends & holidays)
✅ Valid working rights & ability to obtain an Aviation Security ID Card
🚗 Parking – Based on location we offer free/subsidised airport parking for our employees
✈️ Dynamic Airport Environment – Work where no two days are the same
🛍️ Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
🚀 Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
👨👩👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
🎁 Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
💆♀️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
🤝 Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.
Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.
📢 APPLY NOW and let’s make travel retail magic together!
LagardèreAWPL is the Pacific region's largest and most passionate Travel Retail operator.
We are globally enabled through the backing of Lagardère Travel Retail and our passionate teams across Australia, New Zealand and Noumea are empowered to execute locally for our customers and landlord partners.
We are the only operator in the region able to offer our customers and partners unique experiences across four distinct business lines: Travel Essentials, Specialty, Duty Free & Luxury and Foodservice
