Job Description

The purpose of the role is to lead the team in delivering a best-in-class, captivating, branded customer experience within a luxury store in the Terminals. The role requires the successful candidate to ensure that they drive a customer-centric culture, where the full energy and activity of the store team is focused on delivering highly satisfying customer experiences.

The idea candidate will have supervised/managed retail teams previously and will have worked with high end luxury brands.

This is a permanent shift based role.

• Display expert product knowledge
• Drive brand standards
• Develop and deliver strategies/techniques on how to increase sales, attend to customers and close deals
• Leading retail team, including providing constructive ongoing feedback, managing performance and coaching and nurturing the team to bring out the best in everybody
• Coach and mentor new staff members
• Monitor and manage customer service levels by spending time on the shop floor and creating a culture which delivers excellent customer service
• Proactively work with the category buying team to maximise product offer and stock level to increase sales offer and stock levels to increase sales
• Reinforce all activities related to providing a safe working environment
• Reinforce store strategy to reduce shrink
• Carry out any other exceptional duties as determined by the business from time to time.

• Minimum three years retail experience
• Track record in leading and motivating a team in a fast moving retail environment
• Track record in delivering on sales targets
• Excellent understanding of retail standards
• Strong interpersonal skills with the ability to build and maintain close working relationships with internal and external stakeholders
• Commitment to ARI Values & ARI Leadership Standard

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.