Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues.
Travel is 90% - Must be located in Augusta - Aiken area and will provide store support for this area.
- Install hardware and software as necessary. Providing support and troubleshooting as required. - Provide training to store teams on new procedures when necessary. - Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout. - Continually improves the overall quality and performance of front-end systems.- Documents systems to ensure effective use and efficient ongoing maintenance. - Proactive, positive approach to problem-solving.- Coordinates and assists with remodels, de-installs and special projects. - Assist the infrastructure team as field support for networking related hardware and troubleshooting. - Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members. - Work with third party break fix providers to help restore systems when necessary.
-Bachelor’s degree in computer science, mathematics or business is required or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support. Should possess working knowledge of retail automation applications and POS systems.
- May be required to work long hours during install projects which may also require multiple nights away from home. - Must be able to juggle multiple tasks and work in situations where being bombarded from all directions. - Troubleshooting and problem-solving skills.- Able to make decisions. - Able to work without supervision.- Basic understanding of IBM 4690 / Toshiba TCxSky OS.
PREFERRED SKILLS- Excellent organizational and communication skills, - Desire to learn innovative/new technologies and keep abreast of trends.
- Desire to work on complex problems.- Collaborative – works jointly with highly skilled members of the organization on different projects.- Some knowledge of Python or running scripts.- Basic understanding of Windows OS and setup. - Understanding of basic network concepts and principles.
Lowes Foods began in 1954 as a single store in North Wilkesboro, NC, and has grown to become a major supermarket chain operating in North Carolina, South Carolina and Virginia.
The company grew rapidly during the 1960s, '70s and early '80s. Lowes Foods was acquired by Merchants Distributors, Inc. (MDI) in 1984 and began an aggressive expansion program in 1986, opening 19 stores over the next four years. In 1997, Lowes Foods acquired Byrds Food Stores, located in eastern North Carolina. It continued its growth in 2000 with the purchase of 13 Hannaford stores. Today Lowes Foods operates close to 100 stores and continues to open new stores throughout North and South Carolina. Lowes Foods continued to expand by opening its first Lowes Foods Fuel station in 2007. In 2010, a new Lowes Foods concept store was opened in Hickory, NC and in 2011, we introduced a new value format called Just$ave.
In 2013, Lowes Foods set out to break the mold of the standard supermarket and create a distinctive grocery shopping experience worthy of our Carolina roots. The development began with in depth consumer research and a series of overnight workshops designed to get the very best ideas from managers across all facets of the business including all store managers and many from MDI. During these workshops, our new vision for Lowes Foods was born: “We bring community back to the table.” And, a number of new concepts were created including Chicken Kitchen, SausageWorks, Pick & Prep, and the Community Table. In January, 2013, Lowes Foods re-opened the first store to offer all of the newly developed concepts in Clemmons, NC. This spirit of transformation is being carried through all of the Lowes Foods and Just$ave stores. And, the spark of innovation has led to continued development of new concepts to further differentiate our stores. While selection may vary from store to store, our commitment to quality, value and service are the same no matter where you shop.
