Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues.
Travel is 90% - Must be located in Augusta - Aiken area and will provide store support for this area.
- Install hardware and software as necessary. Providing support and troubleshooting as required. - Provide training to store teams on new procedures when necessary. - Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout. - Continually improves the overall quality and performance of front-end systems.- Documents systems to ensure effective use and efficient ongoing maintenance. - Proactive, positive approach to problem-solving.- Coordinates and assists with remodels, de-installs and special projects. - Assist the infrastructure team as field support for networking related hardware and troubleshooting. - Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members. - Work with third party break fix providers to help restore systems when necessary.
-Bachelor’s degree in computer science, mathematics or business is required or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support. Should possess working knowledge of retail automation applications and POS systems.
- May be required to work long hours during install projects which may also require multiple nights away from home. - Must be able to juggle multiple tasks and work in situations where being bombarded from all directions. - Troubleshooting and problem-solving skills.- Able to make decisions. - Able to work without supervision.- Basic understanding of IBM 4690 / Toshiba TCxSky OS.
PREFERRED SKILLS- Excellent organizational and communication skills, - Desire to learn innovative/new technologies and keep abreast of trends.
- Desire to work on complex problems.- Collaborative – works jointly with highly skilled members of the organization on different projects.- Some knowledge of Python or running scripts.- Basic understanding of Windows OS and setup. - Understanding of basic network concepts and principles.
Who We Are
Alex Lee, Inc., is one of the largest grocery retail and wholesale distribution companies in the southeastern United States. We are the parent company of wholesale distributors Merchants Distributors (MDI), Souto Foods, W. Lee Flowers, and Import Mex, as well as grocery banners Lowes Foods and Kj’s Market. In total, we operate in 13 states; own over 140 retail stores; serve over 1,960 stores in wholesale; and count close to 15,000 people as part of the Alex Lee family. Alex Lee employees are a unifying force for our companies, guiding and supporting the entirety of the organization.
Why We’re Different
Alex Lee has remained privately held for over 90 years and now spans four generations. We continue to be a profitable and growing company because of our unique combination of full-service wholesale and retail, and our unwavering dedication to our founding philosophy: “If your customers are successful and your suppliers are successful, then you will be successful.” We stand the test of time because we do what is right for our customers and the communities in which we operate.
We strive to always be a progressive company, which is why innovation is a long-held tradition at Alex Lee. We offer employees opportunities to showcase their ideas and creativity through our nationally recognized innovation programs and challenges. We are a team of talented people who thrive on putting our heads together and creating new and better ways of doing business.
Growth is our only option – this applies to our business, our customers, and our people. We want Alex Lee to be a place where people want to stay and grow their careers, which is why we offer numerous tools and resources for learning and development, and pathways for advancement. This is why Alex Lee is recognized by our employees as being a place where they see themselves crafting a lifelong career.
