Job Description

Our Brand

Established in 1938, Oroton has evolved over the decades into a modern lifestyle brand, synonymous with craftsmanship, accessible luxury, and a uniquely Australian sense of beauty.

Guided by our purpose of creating accessible modern luxury for real life, we are proud to be celebrating 88 years of heritage while continuing to grow and evolve into an exciting new chapter.

About the role

The Retail Systems Analyst plays a key role in supporting and optimising Oroton’s core business systems across ERP, retail, supply chain and integrated platforms.

Acting as a functional subject matter expert, this role ensures system stability, performance, and alignment with business needs. Working closely with stakeholders, vendors, and technology teams, you will support day-to-day operations while contributing to system enhancements, project delivery, and continuous improvement initiatives.

Key responsibilities include, but are not limited to:

• Provide day-to-day support across ERP, retail, supply chain, finance, ecommerce and inventory systems
• Manage incidents, service requests, and enhancements through the IT ticketing system
• Investigate and resolve system issues, performing root cause analysis and coordinating resolutions
• Maintain system configurations, documentation, and support procedures
• Monitor system performance and identify opportunities for optimisation and improvement
• Support core business processes including purchasing, replenishment, order management, fulfilment and logistics
• Collaborate with stakeholders across Retail, Supply Chain, Finance, Ecommerce and Customer Care
• Assist with system enhancements, project initiatives, and implementation activities
• Coordinate and execute testing activities including SIT and UAT
• Manage defect tracking, testing outcomes, and release activities
• Liaise with external vendors and technology partners to resolve issues and deliver enhancements
• Communicate clearly with stakeholders on system changes, incidents, and progress updates
• Contribute to continuous improvement initiatives and system roadmap planning

What we’re looking for:

• Proven experience supporting enterprise applications in a retail or omnichannel environment
• Strong ERP experience, ideally with Infor M3
• Experience with NewStore POS, OMS or ecommerce platforms
• Experience supporting retail, supply chain, inventory, purchasing, fulfilment and finance processes
• Demonstrated experience managing incidents, service requests, and system enhancements
• Experience coordinating testing activities including SIT and UAT
• Understanding of integrations, APIs, middleware, and data flows between systems
• Strong analytical and problem-solving skills
• Excellent stakeholder engagement and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Background in fashion, lifestyle, or specialty retail

Benefits and Culture

In joining Oroton, you’ll be part of a group of talented, supportive team members who are passionate about their craft and committed to the enduring success of our iconic Australian brand.

You will also enjoy:

• Hybrid working arrangements for flexibility
• 4 Recharge Days per year, in addition to annual leave
• Birthday leave
• Learning and development opportunities, with a focus on internal progression
• Generous product discounts and lifestyle benefits (including fitness and salary packaging options)
• 12 weeks Paid Parental Leave for eligible team members
• Access to our Employee Assistance Program and wellbeing initiatives

Ready to make an impact by keeping critical business systems running at their best? Apply now and be part of a team where your expertise supports real operational success.

Please note: Only applicants with full Australian working rights will be considered.