Job Description

Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it’s what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in a crowd of Naysayers. We’re for the ones that dance harder, sing louder and don’t care what anyone else thinks. This is your story. Play Life Loud.

Platypus Shoes is a part of the Accent Group which is Australia and New Zealand's largest footwear group with over 900+ stores, 34 brands and 30+ online platforms including;, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot,, Merrell, Timberland, Stylerunner, Hoka, UGG, Saucony, Sports Direct & Nude Lucy!

We're looking for a passionate and highly organised Retail Support Manager to join our team on a 12-month parental leave contract.
Reporting to the GM Retail Operations, you'll play a pivotal role in bringing the Platypus & Hype DC brands to life across our store network. Working across Retail Operations, Marketing, Buying, Planning and Store Development, you'll help deliver premium in-store experiences through visual merchandising, campaign execution, product education, retail communications and key business projects.
If you're passionate about retail, love collaborating with cross-functional teams and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.
About the Role
You'll be responsible for supporting the execution of key retail initiatives that enhance the customer journey and ensure every Platypus & Hype DC stores deliver a consistent and engaging brand experience.
Your responsibilities will include:
• Developing and rolling out visual merchandising guidelines and store directives across the retail network.
• Partnering with Regional Leaders to coach stores and maintain exceptional visual merchandising standards.
• Coordinating the in-store execution of marketing campaigns, promotions and major product launches.
• Managing the in-store ambience program, ensuring music and store atmosphere reflect the Platypus & Hype DC brands.
• Partnering with Buying and Brand teams to develop engaging product training and education for retail teams.
• Coordinating training initiatives supporting new product launches and key categories.
• Acting as the key connection between Retail Operations, Marketing, Buying, Planning and Store Development to ensure seamless execution of initiatives.
• Managing the weekly Plat Pack and ensuring clear, engaging and timely communication to stores.
• Gathering store feedback and identifying opportunities to continually improve the customer experience.
• Supporting major retail projects including conferences, training events, store initiatives and business-wide rollouts.
• Visiting stores to provide hands-on support and ensure operational excellence across the network.
About You
You'll be an energetic and collaborative retail professional who is passionate about creating memorable customer experiences and driving excellence in execution.
To be successful, you'll bring:
• Previous experience in Retail Operations, Retail Support, Visual Merchandising or Store Experience.
• Strong organisational and project management skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• A customer-first mindset and passion for premium retail experiences.
• High attention to detail and a proactive approach to problem solving.
• Confidence working across multiple teams in a fast-paced environment.
• Flexibility to travel across Australia and New Zealand as required.
Why Join Platypus?
At Platypus, we believe our people are the heart of our success. You'll join a passionate team where innovation, collaboration and individuality are celebrated every day.
As part of Accent Group, you'll enjoy:
• A generous team member discount across all Accent Group brands.
• Career development and learning opportunities.
• Access to our Employee Assistance Program.
• A supportive and collaborative team culture.
• The opportunity to work with one of Australia's leading footwear retailers and contribute to exciting projects that shape the future of our stores.
If you're ready to make an impact and help create exceptional retail experiences across our Platypus & Hype DC stores, we'd love to hear from you.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.