Comerica Bank

Retail Support Center Agent

Comerica Bank  •  Farmington Hills, MI (Onsite)  •  4 months ago
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Job Description

Assist Banking Centers and Retail Departments with questions and resolution of issues regarding banking center policies and procedures, balancing, technology troubleshooting and escalation and regulations and compliance.

Position Responsibilities:
Banking Center and Retail Department Support
Take and accurately track banking center and retail department calls. Provide appropriate assistance, resolution and/or escalation based on policy and procedure. Provide problem solving and solutions for customer related issues in accordance with policy and procedure. Perform initial troubleshooting and escalation of calls related to technology (software and hardware) issues, referring to dedicated support areas for resolution when necessary.
Perform Centralized Functions
Follow banking center policies and procedures to perform various functions on behalf of banking centers and retail departments for balancing, general ledger balancing, wire transfers confirmation and/or authorization and other duties.
Comerica Bank

About Comerica Bank

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. The Business Bank provides companies of all sizes with an array of credit and non-credit financial products and services. The Retail Bank delivers personalized financial products and services to consumers. Wealth Management serves the needs of high net worth clients and institutions.

Comerica’s approximately 8,000 colleagues focus on relationships, and helping people and businesses be successful. Comerica operates in seven of the 10 largest U.S. cities, with more than 430 banking centers in its primary markets of Texas, Arizona, California, Florida and Michigan. Select businesses operate in several other states, as well as in Canada and Mexico. Comerica is among the 25 largest U.S. banking companies.

Visit Comerica's Facebook page at facebook.com/Comerica or on Twitter at @ComericaBank for more information on how Comerica is making a positive difference in the communities it serves.

To learn more about Comerica’s products, services and career opportunities, visit Comerica.com.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Dallas, TX
Year Founded
1849
Website
comerica.com
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