Job Description

The Retail Supervisor is responsible for the management of effective and efficient execution of retail merchandising, reset and remodel projects, and sales activities in a designated territory by ensuring the quality and capacity of CROSSMARK services through training and development of team members, and hands-on involvement to ensure projects are completed timely and within budget.

• Interview, hire, manage, train and engage a team that executes projects to the standards expected of clients and customers.
• Ensure quality execution by conducting in-store audits and assisting with completion of projects to meet client expectations.
• Direct and assist with the project work as needed, which may consist of reading and understanding planograms, unloading trucks, installing fixtures, and operating equipment and merchandising aids.
• Strategically organize and plan the work techniques, equipment and materials, and team members’ schedules prior to commencement of projects, and exercise independent judgment and discretion when modifications to the plan are needed.
• Set, convey and manage project expectations amongst customers and team members, evaluate team member’s performance, and provide counseling, coaching and constructive feedback to ensure quality execution.
• Professional, effective and continual interpersonal, nonverbal, written and oral communication with customers and team members.
• Demonstrating comprehensive knowledge of and ability to use technology, and hardware and software tools.

Education/Experience

Bachelor’s Degree (B.A.) from a four-year college or university; or one to two year’s related retail experience and/or training; or equivalent combination of education and experience.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers to handle and feel; reach with hands and arms; talk and hear; stoop, kneel, crouch, climb and balance. The employee is regularly required to lift up to 25 pounds and to occasionally lift up to 60 pounds from the floor to waist or chest high.

Significant time driving a vehicle may be required

In general, resets and remodels can be very physical in nature.

Project activities could include:

• Removing items from the shelf, moving shelves, building fixtures
• Reorganizing the products according to the planogram provided
• Replacing shelf tags, filling in new products and retrieving additional stock when necessary.
  

Supervisory Responsibilities:

• This position has direct supervisory responsibilities with approximately 10 – 100 employees.

Work Environment:

• Office and field environment.
• Extensive local travel may be required.

Language Skills

• English is the primary language skill; however, bilingual skills may be required based on business necessity.

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CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.

We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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