Job Description

Retail Supervisor (Zone Manager) – Retail Leadership Role (MKE Airport)

Looking to grow your leadership career in a fast-paced, customer-focused environment? Join our team at Milwaukee Mitchell International Airport (MKE) as a Zone Manager and help deliver first-class service to travelers from around the world.

In this role, you’ll lead by example—supporting your team, driving sales, and ensuring smooth daily operations across your assigned area. This is a hands-on leadership position where no two days look the same.

What You’ll Do

Lead the Experience

• Set the standard for exceptional customer service and step in to resolve concerns when needed
• Model service behaviors and create a positive, welcoming environment
• Support register operations, cash handling, and loss prevention processes

Run the Operation

• Oversee opening and closing procedures to ensure a strong start and finish to each shift
• Maintain merchandising standards and ensure the sales floor and stockroom are organized
• Support receiving, replenishment, and inventory processes
• Troubleshoot basic register or system issues and escalate when needed
• Maintain a safe and clean work environment

Drive the Business

• Support sales goals through strong execution of promotions and daily priorities
• Identify opportunities to improve performance and enhance the customer experience
• Communicate clearly with the team to keep everyone aligned and focused

Lead the Team

• Serve as Manager on Duty during assigned shifts
• Coach, train, and support associates in their daily responsibilities
• Partner with leadership to address performance and support development
• Build positive working relationships across the airport community

What We’re Looking For

• Previous leadership experience in retail, food service, or a similar environment preferred
• Strong communication and problem-solving skills
• Ability to lead in a fast-paced, ever-changing environment
• Hands-on approach with a focus on both people and operations
• Flexible availability, including weekends and holidays

Why Join Us at MKE?

• Work in a secure, dynamic airport environment
• Meet travelers from across the country and beyond
• Opportunities for growth and development within the company

If you’re ready to step into a leadership role where you can make an impact every day, we’d love to connect with you.