Tyto Athene, LLC

Retail Supervisor - Grand Ole Opry

Tyto Athene, LLC  •  Nashville, TN (Onsite)  •  1 hour ago
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Job Description

As a Retail Supervisor, you'll lead the sales team to deliver exceptional service, showcase our merchandise, help guests appreciate our musical legacy. You'll support retail management in daily operations, including guest service, sales and merchandising, and financials. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate you'll thrive in energetic, live music environments and model teamwork, service, and integrity to foster a positive and productive workplace. You'll motivate your team to deliver exceptional service to guests through unforgettable experiences. Reports to Retail Manager.
 
  • Supervise daily retail operations. Guide team in actively merchandising. Keep the sales floor fully stocked, visually appealing, with apparel neatly folded and properly sized, following brand merchandizing SOPs
  • Lead engaging pre-shift meetings that establish clear expectations, including staff assignments and break schedules.
  • Ensure staff is executing all service programs, as directed by department leadership, including up-selling, average checks, units per transaction goals, and conversion.
  • Fulfill various retail roles as needed. Serve as the first point of contact for guest concerns and provide leadership with feedback on guest experiences.
  • Ensure order and cleanliness of sales floor and stockroom areas. Dust displays, sweep floors, empty trash bins, clean windows, etc.
  • Train and develop retail employees based on business needs.
  • Account for daily cash register sales, appropriate cash handling, and check-in/check-out procedures.
  • Process daily shipments. Receive and unload boxes from truck to storeroom and sales floor per SOPs. Inspect shipment for accuracy, damage, note issues and sign invoices. Relay inventory concerns and product suggestions to leadership.
  • Ensure equipment and supplies are in working order and stocked for shift. Immediately notify appropriate departments (maintenance, IT, etc.) when equipment failure occurs.
  • Assist with quarterly and annual physical inventory procedures and conduct periodic cycle counts.
  • Model company guiding principles. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
  • Perform other duties as assigned.
Qualifications
Education
  •  High school diploma or equivalent required
Experience
  • 2+ years' retail experience, supervisory role preferred
Knowledge, Skills and Abilities
  • Effective interpersonal and verbal communication skills
  • Strong leadership skills with a focus on coaching, development, and clear communication of expectations
  • Dedication to sales and guest service excellence
  • Intermediate computer skills with Microsoft Office and fluency with retail POS system functionality
  • Able to work during peak times, including weekends and holidays, to support business needs
 
Physical Requirements
Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue and use ladders to access storage areas. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise. Manual dexterity for tasks such as using a computer and handling merchandise.
 
Working Conditions
High-traffic retail and entertainment environments with large crowds and elevated noise levels.
Tyto Athene, LLC

About Tyto Athene, LLC

At Tyto Athene, we help turn Data to Dominance. As a trusted mission partner to defense, intelligence, and civilian agencies, we deliver secure, mission-critical technology solutions that enhance resilience, accelerate decision-making, and ensure national readiness.

Tyto provides the advanced networking, cybersecurity, and mission IT capabilities of a large company with the speed and agility of a mid-sized partner. Our hands-on approach, deep technical expertise, and customer-first mindset ensure rapid outcomes and long-term success. Whether modernizing networks, strengthening cyber defenses, or integrating secure communications, we help customers stay ahead of evolving threats and mission demands.

We work side-by-side with our customers—at the edge and in real time—to turn complex data into actionable insights. This enables information dominance across operational and informational environments, where speed, accuracy, and security are essential.

Our skilled workforce brings decades of federal mission experience, and our commitment to innovation and accountability drives us to deliver solutions that are secure, adaptable, and mission-focused. We bridge the gap between legacy systems and future-ready technologies to help customers succeed in a rapidly changing world.

With a strong track record of supporting critical missions, Tyto empowers government agencies to modernize securely, act decisively, and operate with confidence. We don’t just deliver technology—we deliver mission enablement.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Reston, Virginia
Year Founded
2018
Website
gotyto.com
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