Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Sonesta Resort Hilton Head Island, SC is seeking a Retail Supervisor.

Assists the Resort Shop Manager in the operations of the Resort Shop and oversees the shop during the shift ensuring that all guests are taken care of in a timely manner. Assumes full responsibility of managing the shop in Resort Shop Manager’s absence.

Essential Duties & Responsibilities:

• Perform a variety of duties personally or supervise employees performing duties. Plan and prepare work schedules and assign employees to specific duties.
• Provide prompt and professional service to guests with friendly and warm greeting upon their arrival.
• Assist guests with purchases by locating, answering questions & showing merchandise. Conduct point of sale transactions accurately and efficiently. Accept cash and credit card payments and/or make change accurately. Post room charges accurately and promptly. Wrap or bag merchandise and invite guest to return upon departure.
• Remove and record amount of cash in register at end of shift, reconciling cash with all sales receipts. Follow and enforce all cash handling policies and procedures as well as with all associates.
• Assist in the training of new associates.
• Stock shelves, counters, tables and racks with merchandise and ensure cleanliness and neatness standards are maintained at all times.
• Assist with coordinating sales promotion activities and prepare or supervise preparation of merchandise displays.
• Set up advertising displays and merchandise counters, tables and racks to promote sales.
• Assist with receiving procedures of counting and tagging incoming shipments accurately and efficiently. Restock & display product and maintain neat and orderly stockroom.
• Assist in formulating pricing policies to ensure profitability of store.
• Perform audits and/or physical inventories on ongoing basis and assist with reconciling inventories.
• Assist in ordering merchandise or prepare requisitions to replenish inventory on hand; contact vendors as needed.
• Assist with back office paperwork and inventory software applications.
• Ensure compliance of employees with established security, sales and record keeping procedures and practices.
• Assist with daily, monthly and annual sales and cost analysis
• Buying responsibilities include but not limited to: attending retail-buying markets, pricing strategies, specific lines of merchandise, buying decision-making to ensure the shop’s image to be consistent and satisfy our established quality/concept standards.
• Promote teamwork and quality service through daily communications and in coordination with other departments.
• Perform other duties as assigned.

Qualifications and Requirements:

High School Diploma or equivalent required, college degree preferred. Minimum one-year experience in a retail or customer service environment. Prior cash handling experience required. Must speak fluent English. Other languages preferred. Must be proficient in Excel, Word and other retail software applications.

This job requires ability to perform the following:

• Continuous standing and moving about the store
• Carrying or lifting items weighing up to 30 pounds
• Handling cash, objects, and products
• Point of Sale cash register capability
• Communication skills are utilized a significant amount of time when interacting with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational skills, multi-tasking and training abilities are used often.
• Ability to travel to attend retail buying markets
• Must be flexible with work schedule to include nights, weekends, and/or holidays.
• All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Additional Job Information/Anticipated

Pay Range

Base pay rate offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Pay Range: $20 - $22/hour

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.