Job Description

Help Deliver the Kalahari Experience 

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Retail Supervisor

Kalahari Resorts & Conventions is seeking a Retail Supervisor In this role, you will help the Director, Operations Manager, and Assistant Manager oversee all aspects of the resort's retail department. The supervisor will be familiar with all store layouts and will help maintain visual presence, service standards, and cleanliness across all locations, but will have a primary focus on a delegated store as their core responsibility. 

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll directly shape the guest shopping experience by helping lead daily retail operations, ensuring merchandise is well-stocked and presented, and providing exceptional service that creates memorable moments for every guest. You’ll also coach and support associates, fostering a positive, high-performing team culture that reflects Kalahari's commitment to delivering extraordinary experiences.

Pay Rate - $19 - $22/Hr

Key Responsibilities

• Have strong communication with the team and be able to effectively communicate the business trends and needs to the Retail Director.
• Ongoing Training to be done with the associates as well as yourself to ensure a positive work environment and opportunity for growth.
• Work with the associates to ensure goals and expectations of the store environment are set to standard. ALL checklists should be completed daily. Including required dress codes and standards to ensure personal belongings are secured in lockers prior to arriving at the store.
• Ability to handle register operations, support the team in approved returns and exchanges, and ensure suggestive selling is incorporated with every transaction.
• Uphold all Kalahari initiatives, sales goals, and contest goals to show a selling culture in the stores. Challenge associates to be friendly and to provide suggestions to guests and associates shopping, as well as up-selling items when appropriate.
• Lead inventory efforts on a monthly/quarterly basis and have a strong knowledge of the top sellers of the stores.

• Ensure a wide variety of items are available for the guests to purchase, and that store shelves are fully stocked.
• Ensure that all retail outlets are kept clean, orderly, well lit, with creative displays to attract customers. Includes, but is not limited to, decorating for the holidays.

What We’re Looking For

• At least 2 years in a supervisory/management position within a Retail environment.
• 1-2 years in a hospitality environment (hotel, resort, retail, attractions) is preferred.
• Must have a good-natured, cooperative attitude that sets the pace for the team to follow.
• Knowledge of computer systems and prior experience with register operations is a plus.
• Must have strong organizational skills and attention to detail.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Physical Demands

• Must be able to constantly stand, walk, climb, balance, stoop, kneel, and crouch.
• Constantly required reach and grasp.
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment

• This job operates in an active environment, with moderate noise levels.
• Must be able to work and be flexible with all shifts, inventory days, weekends, and holidays.
• Must be able to occasionally work in outdoor weather conditions and frequently move.

A Sampling of Our Benefits  

Our team enjoys a comprehensive benefits package, including:  

• Career growth opportunities with promotion from within  

• 401(k) matching, paid time off, and holiday compensation  

• Health, dental, and vision coverage for full-time associates  

• Employee appreciation events, discounts, and perks at all resorts  

• Education assistance programs to help advance your career  

Be Part of Something Extraordinary  

At Kalahari, we believe the best leaders  Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by  Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by  USA TODAY as the #1 Best Indoor Water Park.  

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.  

| Wisconsin Dells, WI  | Sandusky, OH  | Pocono Manor, PA  | Round Rock, TX  | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.