Job Description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Retail Supervisor

The Retail Supervisor is responsible for assisting in the day to day operations of all retail outlets. This includes but is not limited to maintaining store and merchandising standards, overseeing sales associates, insuring quality customer service, providing inventory control and meeting /exceeding revenue targets.

Responsibilities:

• Display effectively, communicate and hold all retail associates accountable for The Trilogy.

• Assist with insuring all audit requirements are met on a daily basis.

• Participate in all quarterly inventories to audit standards.

• Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits.

• Assist with the monthly mark down plans.

• Perform shop walk-thru to insure proper merchandising, stocking and overall cleanliness.

• Assist with the interviewing and hiring of retail associates as needed based on business levels.

• Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.

• Assist with training for retail associates in sales procedures and customer service.

• Assist with insuring all new hires are trained to standard as well as all 30/60/90 day checklists are completed as required.

• Assist with insuring all Moments of Service checklists are completed monthly and documented.

• Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.

Qualifications:

• Supervisory experience of a minimum 6 months overseeing three or more associates is preferred.

• Customer service experience of 6 months or more is preferred.

• The resort functions seven days a week and 24-hours a day.

• All employees, both management and hourly, must realize that fact and be aware that, at times, it may be necessary to move an employee from their accustomed shift as business demands.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.