Job Description

As a Retail Supervisor, you’ll lead a dynamic team to deliver high-impact merchandising, reset, and remodel projects across your territory. You’ll be the driving force behind quality execution, team development, and client satisfaction—making a visible difference in every store you touch. To thrive in this role, you’ll need a blend of leadership, retail experience, and hands-on problem-solving skills. We’re looking for someone who’s ready to take ownership, inspire a team, and deliver results in a fast-paced retail environment.

What You’ll Do:

• Lead & Inspire Interview, hire, train, and manage a high-performing team to execute retail projects that exceed client expectations.
• Ensure Excellence Conduct in-store audits and provide hands-on support to guarantee flawless execution and timely completion of merchandising and reset activities.
• Own the Process Read and implement planograms, install fixtures, operate merchandising equipment, and assist with truck unloading and product placement.
• Plan Strategically Organize project workflows, materials, and schedules with precision—adapting plans as needed to meet real-time challenges.
• Coach for Success Set clear expectations, evaluate performance, and provide ongoing feedback to foster growth and accountability.
• Communicate Effectively Build strong relationships through professional, clear, and consistent communication with team members and store partners.
• Leverage Technology Use digital tools and hardware confidently to streamline operations and reporting.

What You’ll Bring:

• Education & Experience:
  Bachelor’s degree (B.A.) from a four-year college or university preferred.
  OR 1–2 years of related retail experience and/or training.
  OR an equivalent combination of education and experience.
• Leadership Skills:
  Proven ability to supervise and motivate teams of 10–100 employees.
  Experience in coaching, performance evaluation, and team development.
• Technical & Physical Capability:
  Comfortable using technology, hardware, and software tools to manage projects.
  Able to lift up to 25 lbs regularly and up to 60 lbs occasionally.
  Willing to perform physical tasks such as installing fixtures, moving shelves, and merchandising products.
• Communication Excellence:
  Strong interpersonal, written, and verbal communication skills.
  Ability to build trust and rapport with team members and store partners.

• Logistics & Travel:
  Valid driver’s license required.
  Extensive local travel may be necessary to support field operations.

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CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.
We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
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