Job Description

At Camp Margaritaville Resort, we blend laid-back island vibes with exceptional hospitality to create unforgettable experiences for every guest. From family-friendly activities to signature Margaritaville celebrations, we deliver fun, escape, and adventure in every moment.

We’re seeking a Retail Supervisor to oversee daily retail operations and lead our store team in delivering outstanding guest service. This role is hands-on and customer-focused, combining leadership responsibilities with day-to-day retail operations to ensure an inviting, well-run shopping experience.

This position may require flexible scheduling availability

Requirements

Job Requirements:

• Supervise daily retail store operations and provide leadership to retail staff
• Greet customers, answer phones courteously, and ensure all sales transactions are completed accurately
• Receive payments by cash, check, or credit card and accurately count and provide change
• Monitor cash handling procedures and report shortages or discrepancies to the Resort Manager
• Ensure merchandise is neatly displayed, properly stocked, and visually appealing
• Communicate inventory shortages and assist with merchandise ordering
• Receive, verify, and stock vendor deliveries; maintain positive vendor relationships
• Perform and oversee shift opening and closing duties
• Assist with guest registration, including greeting and registering overnight campers and issuing passes
• Maintain cleanliness and safety of interior and exterior store areas
• Inspect store facilities and equipment to ensure proper working order and report any issues to management

Job Qualifications:

• Prior retail or customer service experience; supervisory experience preferred
• Strong cash-handling skills and attention to detail
• Basic computer proficiency, including email and internet use
• Excellent written and verbal communication skills
• Friendly, approachable demeanor with a strong commitment to guest service
• Ability to lead by example in a fast-paced environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.