FAVIO

Retail Stores Manager

FAVIO  •  Georgetown, GY (Onsite)  •  4 days ago
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Job Description


Overview:

Our
client is a well-established regional group of companies which manufacture,
distributes and retails paint, accessories, and high-performance coatings
across the region. Due to expansion of its regional base, they are seeking a
strategic and results-oriented professional with strong analytical skills to
join the Guyana-based management team.

The successful will report to the Senior
Vice President Sales & Marketing and indirectly to the Head of Business
Unit Guyana.

Duties & Responsibilities:

  • Oversee daily operations of multiple retail locations to maximize profitability, control costs, and ensure high standards of customer service.

  • Manage and grow sales across Stores, Key Accounts, and Independent Dealers, including budgeting, forecasting, and achieving revenue targets,

  • Develop and execute sales and marketing strategies, promotions, and campaigns to increase brand visibility, market share, and customer engagement.

  • Monitor sales performance, analyze trends, maintain opportunity pipelines, and implement KPIs to improve results and efficiency.

  • Build and maintain strong relationships with customers, partners, and stakeholders while identifying new business and market opportunities.

  • Ensure stores maintain excellent merchandising, pricing, inventory control, and operational standards, including stock, cash, and security management.

  • Lead, coach, and hold sales and retail teams accountable through training, performance management, and ongoing development.

  • Conduct market research, evaluate marketing effectiveness, and adjust strategies to improve profitability and customer satisfaction.

  • Test, analyse and evaluate
    marketing programs through market surveys etc.

  • Develop and implement
    strategies to improve customer satisfaction according to

    marketing surveys and
    analysis.

  • Ensure that sponsorships and
    donations derive sufficient mileage and value in terms of investment for the
    Guyana Business Unit.

  • Approve or recommend
    sponsorships or donations from business units as per the assigned delegated authorities.

  • Ensure Stores, Key Accounts and
    Independent Dealers are presented to the highest industry standards.

  • Recommend “in-store” promotions
    to Regional Sales and Marketing team and implement the same once approved.

  • Suggest to Regional Sales and
    Marketing Department, local promotions targeting different client
    categories.

  • Maintain the pleasing visual
    appearance of the Stores, Key Accounts, and Independent Dealers in
    order to attract customers and optimize the use of space.

  • Liaise with all internal
    stakeholders and external partners (agencies, technical partners, vendors etc.) to
    manage the development, procurement, communication and
    distribution of collateral materials for various brands and products specific to the
    trade markets, including color materials, product literature, technical
    documents, brochures, promotional material, giveaways etc.

  • Examine merchandise to ensure
    that it is correctly priced, displayed or functions as advertised.

  • Ensure cash is banked daily or
    as prescribed by the Finance Manager.

  • Implement and oversee security
    procedures for stock and cash.

  • Keep track of sales figures and
    inventory requirements while using the information to make estimates on optimal
    stock levels.

  • Conduct periodic inventory
    analysis as required to accurately determine how much of a product or brand
    should be ordered (and when) so the store/s can build sales figures without
    overstocking.

  • Work with the Finance Manager
    to determine the price of stock, including old stock, which has been
    reduced to clear.

  • Negotiate with retail merchants
    to improve product exposure such as shelf positioning and advertising.

  • Check stock levels at retail
    outlets and reorder merchandise on a weekly basis.

  • Make sales calls on prospective
    retail outlets in assigned area and communicate with

    the Senior Vice President Sales and
    Marketing about new businesses obtained.

  • Ensure that all tinted colours
    conform to standards, samples supplied by customer, or to past colour keepers,
    as applicable.

  • Ensure all required daily and
    weekly maintenance on the tint machines are performed and logged per
    procedures and instructions.

  • Plan and conduct meetings with
    staff to ensure compliance with established practices, to implement new
    policies and appraise employees of any changes to current standards.

  • Ensure that staff are taught
    correct sales, colour delivery and customer services procedures and have a good
    knowledge of the products they sell.

  • Observe and monitor employee
    performance to ensure adherence to the business unit’s policies
    and procedures.

  • Manage and motivate staff to
    increase and maintain productivity and efficiency and maintain favourable
    working relationships with all employees to promote a cooperative and harmonious
    working environment and facilitate positive employee morale.

  • Encourage staff to take
    initiative to improve operations, reduce costs and improve
    product quality and customer service.

  • Carry out performance
    appraisals as per company’s procedure in ensuring that reviews are ongoing, and
    results are used to help employees improve performance – which
    includes development of employees for future advancement when possible.

  • Cascade yearly MBOs to all
    direct reports clearly defining their strategic deliverables with Specific
    Measurable Attainable Relevant and Timely (SMART) principles.

  • Implementation of
    productivity/quality metrics and of incentive programs designed to minimize costs
    and enhance efficiency.

  • Plan, design and lead the
    appropriate measures, metrics and models to drive improved performance and
    efficiency of the organization structure that best meets the current and
    future needs.

  • Proactively participate in
    meetings adding value to the discussions


Requirements


  • Bachelor’s Degree in Business
    along with at least 5 years of experience in a sales role.

    OR

  • 8 years of knowledge and proven
    experience of working in the Paint industry or in Sales along with a Diploma in
    Business Management.

  • Experience in Retail business
    development through sales and marketing activities.

  • High level of interpersonal,
    relationship-building, communication (oral & written), presentation, and leadership
    skills.

  • Customer focused with a passion
    for excellence and a “can do” attitude.

  • Sound knowledge of Microsoft
    office applications and point of sales systems.

  • Champion positive plans to
    enhance customer service experience.

  • Knowledge of the paint or
    construction industry.

  • Ability to work under pressure.

  • Time management and analytical
    skills.

  • Ability and track record of
    forecasting sales/ budgeting.

  • Ability to work in a team-based
    environment.
FAVIO

About FAVIO

FAVIO provide a range of Business Growth & Personal Professional Growth Solutions. These include Recruitment Advertising Management, Sales & Marketing lead generation, Pre - Hire & Staff Evaluation Assessments, Entrepreneur guidance programs and much more....

Industry
Consulting & Advisory
Company Size
1-10 employees
Headquarters
Bridgetown, BB
Year Founded
2015
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