Job Description

Job Title: Retail Operations Associate

Reports To: Store Leadership

Job Type: Full-time

Shift Hours: Weekend availability required, shifts start at 8:30 am, full 8-hour shifts.

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Are you a shoe lover?

Do you have a passion for providing "shoe joy" to customers who love shoes just as much as you do?

Are you looking for a fulfilling career with a company that values and cares for you?

If your answer is "yes," keep reading because we want you to join our team!

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As a Retail Operations Associate, you will play a vital role in the daily operations of the store. Your responsibilities will include assisting with sales processes, maintaining high standards of store upkeep, merchandising, inventory management, and supporting shipping and receiving operations. You will help ensure the smooth running of the store by assisting with product organization, order fulfillment, and ensuring customers have exceptional experience.

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Key Responsibilities:

• Store Operations:
• Assist with daily store operations, including sales, merchandising, visual displays, and store maintenance.
• Shipping and Receiving:
• Process daily shipments and unload truck deliveries.
• Ensure accurate and timely processing of internet orders.
• Merchandising & Visual Maintenance:
• Help maintain product displays and ensure the store’s visual standards are met.
• Ensure shoe bins are properly stocked and organized by size and style.
• Inventory Control:
• Assist with daily inventory receiving and order fulfillment to maintain inventory accuracy.
• Help ensure merchandise is properly stocked and assist with inventory checks.
• Task Support:
• Collaborate with store leadership to support operational tasks, projects, and activities.
• Markdowns & Transfers:
• Assist with markdown projects and inventory transfers to ensure optimal stock levels.
• Vendor Returns:
• Assist with the process for returning items to vendors as necessary.
• Compliance & Safety:
• Adhere to company policies and safety standards to maintain a safe and efficient work environment.
• Other Duties as Assigned:
• Take on any additional responsibilities as directed by store leadership.

Benefits (Full-time Only):

• 401(k) with matching contributions
• Dental, Vision, and Health Insurance
• Paid Time Off (PTO)

Benefits (All):

• Employee Discount
• Opportunity for Performance Bonus

Requirements

Qualifications:

Education/Experience:

• High school diploma or GED.
• Minimum of 1 year of related retail experience and/or training.

Retail Operations:

• 1+ year of experience in retail operations, including order fulfillment and merchandising.

Physical Requirements:

• Ability to lift and move up to 50 pounds.
• Ability to stand, walk, bend, and reach frequently.

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Skills:

Communication:

• Strong ability to read, write, and speak clearly.
• Ability to communicate effectively with customers and team members.

Mathematical Ability:

• Competence in calculating discounts, percentages, commissions, and applying basic algebra and geometry.

Problem Solving:

• Ability to solve practical problems and adapt to changing work conditions.

Technology:

• Proficiency with word processing, spreadsheets, inventory software, and order processing systems.

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Work Environment:

• Moderate noise level.
• In-person position with a focus on hands-on operational tasks.

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Additional Requirements:

Education:

• High school diploma or equivalent.

Experience:

• Previous experience in retail or store operations is preferred.
• Experience with inventory management, order processing, and stock replenishment.

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Communication Skills:

• Excellent verbal and written communication skills.
• Ability to communicate effectively with customers and team members.

Organizational Skills:

• Strong organizational and multitasking abilities.
• Attention to detail in managing store inventory and operational processes.

Computer Skills:

• Proficiency in basic computer applications (MS Office, email, and relevant retail software).
• Experience with point-of-sale (POS) systems and inventory management software.

Customer Service:

• A customer-centric approach with a focus on providing excellent service.
• Ability to address customer inquiries and issues related to store operations.

Team Collaboration:

• Ability to work effectively as part of a team.
• Collaborative attitude in coordinating with other departments and team members.

Problem-Solving:

• Strong problem-solving skills to address operational challenges.
• Ability to troubleshoot and resolve issues related to store processes.

Adaptability:

• Flexibility to adapt to changing priorities and store requirements.
• Willingness to take on different tasks as needed in a dynamic retail environment.

Physical Stamina:

• Ability to stand for extended periods and lift/move boxes or merchandise as required.
• Stamina to handle the physical demands of a retail operations role.

Time Management:

• Efficient time management skills to prioritize tasks and meet deadlines.
• Ability to assist with store opening and closing procedures.

Knowledge of Store Policies:

• Familiarity with and adherence to store policies and procedures.
• Understanding of safety and security protocols.

Problem-Solving:

• Ability to identify operational issues and implement solutions.
• Proactive approach to preventing and addressing challenges.