Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
Understandingcustomer expectations and trainingyour team to always reach or exceed their expectations
Guides and provides training to all team membersin relation toproducts, NB technologies and seasonal products
Assists in co-ordinating rota and scheduling
Minimises losses implementing,monitoring,and tracking all procedures of loss prevention
Supports the recruitment, induction,training,and development of the store team
Key holderfor the storeand anactive memberon the shop floor and back of housecarrying outretail duties - sales, customer service, stock control
Dealing with enquiries andanescalation route for customer complaints
Understanding and supporting store operations,policiesand procedures via the retail gamechanger
Adhere to company’s policies and procedures
Performother dutiesthatasrequired from the business or Store Manager
REQUIREMENTS FOR SUCCESS:
Team Player
Proven experience in a supervisory position
Ability to lead and coach a team
Knowledge of retail KPIs
Previous experience in retail desirable
Demonstrate customer service skills
A passion for retail and sales
Desire to learn
Ability to perform basic maths and general retail operational processes
Understanding of POS register systems
Effective communication skills
Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 14,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.
We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.
Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.
But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
