Job Description

Our client, a well-established women’s clothing retail store, is seeking a hands-on Retail Operations Manager with expertise in store operations, sales team leadership, customer service, and back-office management.

The ideal candidate must have a strong retail management background and the ability to lead a dynamic six-person sales team while keeping the entire operation organized, accountable, and running smoothly.

Responsibilities

• Lead and manage a six-person retail sales team, setting clear expectations for sales performance, customer service, attendance, productivity, and accountability.
• Oversee daily store operations and ensure the sales floor, staffing, back office, inventory, and administrative functions operate efficiently.
• Drive sales performance by monitoring individual and team results, coaching employees, addressing performance gaps, and maintaining a strong service-focused sales culture.
• Manage employee scheduling and floor coverage to ensure appropriate staffing during peak periods while controlling labor costs and maintaining productivity.
• Establish clear operating procedures and improve workflows across sales, customer service, inventory, and back-office functions.
• Maintain a polished, organized, customer-ready store environment that reflects the standards expected of a women’s fashion retailer.
• Oversee inventory coordination, receiving, stock organization, merchandise movement, and inventory accuracy to support product availability and minimize operational issues.

Qualifications

• 5+ years of retail management, store management, retail operations, or comparable leadership experience, preferably within fashion, apparel, specialty retail, or a high-touch customer environment.
• Proven experience directly managing and motivating a sales team with responsibility for employee performance and accountability.
• Strong understanding of retail operations, including scheduling, inventory management, customer service, sales floor management, and back-office administration.
• Demonstrated ability to drive sales results while maintaining an elevated and personalized customer experience.
• Strong people-management skills with the confidence to coach employees, manage different personalities, address performance issues, and maintain a positive but accountable work environment.
• Excellent organizational and time-management skills with the ability to manage multiple priorities in a fast-moving retail setting.
• Strong communication and problem-solving skills with the maturity to work closely with ownership and independently make day-to-day operational decisions.

Location: Cedarhurst, NY
Salary: $120K