Job Description

THE BAMFORD COLLECTION IS A GROUP  OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING  AND NURTURING PEOPLE AND PLANET. 

About Us

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.

About the Role

Our flagship Bamford retail store at Daylesford Organic Farm in Gloucestershire is seeking a dynamic and commercially driven Retail Store Manager to lead the overall performance and day-to-day operations of the store.

This role is responsible for driving sales, profitability, and cost control, while delivering exceptional operational standards and a consistently elevated guest experience. You will lead, inspire, and develop a high-performing team, fostering a culture of personalised service, styling expertise, and proactive client engagement.

With a strong focus on relationship-led retail, you will champion high-touch clientele , building and maintaining long-term relationships with VIP clients and ensuring every interaction reflects Bamford’s values of mindful luxury, craftsmanship, and hospitality.

You will oversee all aspects of store operations, ensuring excellence across service delivery, visual presentation, and team performance, while consistently driving commercial success and upholding the brand’s philosophy at every touchpoint.

This is a fulltime role, based on 40 hours per week, competitive salary and commission. The role will also require flexibility to work weekends and bank holidays, where needed.

RESPONSIBILITIES

Commercial Performance

• Deliver sales, margin, and EBITDA targets in partnership with the Retail Director

• Drive key KPIs including sales, conversion, ATV, and client acquisition

• Contribute to budgeting, forecasting, and commercial planning

Client Experience & Service

• Deliver and champion a luxury, hospitality-led customer experience

• Coach the team to achieve exceptional service standards and resolve customer queries

• Maintain strong product knowledge and continuously enhance the client journey

Clientele & Relationships

• Build and manage a high-value client portfolio, driving loyalty and repeat business

• Deliver personalised styling and shopping experiences

• Support client outreach, events, and CRM activity

Operations & Stock Management

• Oversee day-to-day store operations, rotas, and wage control

• Ensure strong stock management, accuracy, and loss prevention

• Maintain high standards across store presentation and back of house

Team Leadership

• Lead, engage, and develop a high-performing, commercially focused team

• Drive a culture of accountability, collaboration, and performance

Collaboration & Brand Standards

• Partner with internal teams to deliver events and cross-brand experiences

• Ensure all activity reflects Bamford’s brand values and standards

About you

• Proven experience in luxury retail leadership, with a strong track record of delivering sales and service excellence.

• Deep understanding of clientele, personal shopping, and relationship-led selling.

• Strong product and brand knowledge, with appreciation for craftsmanship, sustainability, and luxury customer expectations.

• Commercially minded with strong initiative and a proactive approach to building client relationships.

• Highly organised and adaptable, able to balance operational leadership with personalised client service.

• Strong retail management capability including team leadership, performance management, and coaching.

• Commercial acumen with experience managing KPIs, budgeting, and sales performance.

• Proficient in CRM systems and client data management to support targeted outreach and personalised service.

• Team Player, naturally warm, confident, and professional, with a genuine passion for hospitality and client experience.

• Flexible and willing to work weekends, some evenings and bank holidays as required.

PERKS AND BENEFITS

• Discounts from day one in our Daylesford farm shops and cafes, Bamford spa treatments and products, and at our Cotswolds pubs and cookery school.

• Training and development for a future with a growing company.

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

• Bamford Retail Uniform (Seasonal allowance)