Job Description

Retail Store Manager

Minimum Requirements:

Qualifications:

• Matric / Grade 12 Mandatory.
• A diploma or certificate in Retail Management, Business, or a related field is advantageous.
• Certifications related to food safety or retail operations will be a plus.

Requirements:

• Experience: Minimum of 5 years of retail experience, with at least 3 years in retail management, ideally in a butchery, wholesale, or food distribution environment.
• Knowledge: Strong understanding of retail environment, pricing, and wholesale distribution. Experience with franchise operations is advantageous.
• Leadership Skills: Proven ability to manage and lead a team effectively. Excellent interpersonal and communication skills.
• Customer Service: Passionately providing exceptional customer service and resolving issues promptly.
• Financial Acumen: Experience in managing store budgets, P&L, and cost control.
• Health & Safety: Knowledge of health and safety regulations related to food and retail.
• Computer Skills: Proficiency in point-of-sale systems, stock management software, and Microsoft Office (Excel and Word).

Responsibilities:

• Store Operations: Manage daily operations, including opening/closing procedures, inventory management, and staff scheduling to ensure the smooth running of the store.
• Sales & Customer Service: Drive sales by providing excellent customer service, managing store promotions, and ensuring that products are well-displayed and priced correctly.
• Inventory & Stock Control: Oversee stock levels, order supplies, and manage inventory to minimise shrinkage and wastage. Ensure accurate recording of stock movement and implement effective loss prevention strategies.
• Staff Management: Lead, motivate, and manage a team of sales and butchery staff. This includes recruitment, training, performance management, and creating a positive work environment.
• Health & Safety Compliance: Ensure adherence to health and safety standards, food safety protocols, and HACCP regulations in the handling and storage of meat and other products.
• Financial Management: Monitor store performance and profitability, including budgeting, expense control, cash handling, and reconciliation. Analyse sales figures and develop action plans to meet and exceed targets.
• Supplier Relations: Manage relationships with suppliers, ensuring timely and cost-effective ordering of stock, including negotiation on pricing where necessary.
• Franchise Compliance: Ensure the store operates in line with franchise guidelines and upholds brand standards in terms of product quality, customer experience, and operational processes.