Job Description

Job Title: Keyholder

We are seeking a motivated and results-driven Keyholder to join our team. As the top salesperson in the store, the Keyholder will lead by example, ensuring exceptional customer service while driving sales. In addition to being a sales leader, the Keyholder will assist with opening and closing procedures, store security, and day-to-day operations. This role is ideal for someone with a passion for sales, customer service, and leadership who is eager to make an impact on the store’s success.

Responsibilities:

• Customer Sales & Service: Lead by example in delivering outstanding customer service, ensuring every customer has a positive shopping experience. Engage customers to drive sales and recommend products tailored to their needs.
• Sales Leadership: Take the lead in achieving and surpassing sales goals. Use product knowledge and sales techniques to promote merchandise and increase store sales.
• Store Opening and Closing: Assist with opening and closing the store, following all security protocols to ensure a safe and secure environment for staff and customers.
• Team Support & Mentoring: Act as a role model for staff, providing guidance and support to help them meet their sales targets and provide top-notch customer service.
• Staff Training: Mentor new employees on effective sales strategies, product knowledge, and customer service techniques to ensure a consistent store experience.
• Store Presentation: Maintain a clean, organized, and welcoming store environment. Ensure that merchandise is well-stocked, displays are neat, and product availability is high.
• Customer Engagement: Build relationships with customers, addressing inquiries and concerns, and ensuring repeat business through personalized service.
• Inventory Management: Assist with inventory control, including receiving shipments, restocking merchandise, and performing inventory counts.
• Cash Handling: Perform cashier duties, accurately processing transactions and managing the register, including handling cash, credit, and other payment methods.
• Security Measures: Help ensure the security of the store, including managing keys, alarms, and overseeing opening and closing procedures.

We Offer:

• Competitive pay with performance-based incentives
• Opportunities for growth and advancement within the company
• A supportive, dynamic, and customer-focused work environment

If you are a passionate salesperson with a strong commitment to customer service and a proven track record in driving sales, we encourage you to apply for the Keyholder position and become an integral part of our team.

Requirements

Qualifications:

Education:

• High school diploma or equivalent.
• Additional coursework or education in retail management is a plus.

Experience:

• Prior retail experience, preferably in a supervisory or keyholder role.
• Strong background in customer service and store operations.

Skills:

• Leadership & Team Collaboration: Proven ability to lead, motivate, and inspire a team to achieve sales goals, while fostering a positive and supportive work environment.
• Communication & Customer Service: Strong verbal and written communication skills with a commitment to delivering exceptional customer service and resolving issues professionally.
• Sales Focus & Problem-Solving: Results-driven with the ability to exceed sales targets through effective merchandising, upselling, and strategic problem-solving.
• Organizational Skills: Exceptional attention to detail, managing store operations, inventory, and staff schedules efficiently in a fast-paced environment.
• Cash Handling & POS Systems: Proficient in cash handling and using point-of-sale (POS) systems to process transactions accurately and securely.
• Time Management & Adaptability: Ability to prioritize tasks and adapt quickly to changing priorities, ensuring deadlines are met while managing multiple responsibilities.
• Training & Development: Skilled in mentoring and training new staff on store procedures, product knowledge, and customer service best practices.
• Self-Starter & Reliability: Motivated, proactive, and dependable, with the ability to work independently and follow through on commitments.
• Critical Thinking & Dedication: Strong decision-making abilities, with a passion for retail and a dedication to achieving excellence in all aspects of sales and service.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, and move around the store for extended periods.

Work Availability:

• Must be available to work a flexible schedule, including weekends, evenings, and holidays as required by business needs.
• Must be able to work 35-45 hours per week, depending on store needs.