Job Description

LOCATION: Sandro + Maje Leased Concession Shops, Holt Renfrew Square One

TITLE: FT Retail Store Fulfillment + Operations Associate

At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the world by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and women in Paris have now transcended into a global reality across five continents.

SMCP has successfully developed a business model that blends elements of luxury and fast fashion based on the belief that Parisian elegance is only as desirable as it is sustainable and has therefore set ambitious sustainability objectives for 2030 to help preserve our planet.

Visit our global company website at https://www.smcp.com/en/ to learn more.

Be Our Passionate Entrepreneur FULFILLMENT + OPERATIONS ASSOCIATE: Here’s Where You Come In...

The Fulfillment & Operations Associate is responsible for supporting all store fulfillment and inventory operations, ensuring a seamless customer experience across both in-store and online channels. This role oversees Ship-from-Store (SFS) and online order fulfillment while also managing merchandise receiving, shipment processing, stockroom organization, transfers, stock liquidation, and online returns. The position serves as a key operational resource within the store and partners closely with Retail, eCommerce, and Corporate teams to maintain inventory accuracy, operational efficiency, and service standards.

Essential Duties and Job Responsibilities  

Job responsibilities include but are not limited to the following:  

Store Fulfillment

• Process and fulfill Ship-from-Store (SFS) and online orders accurately and within required service levels.
• Prioritize time-sensitive orders and manage daily fulfillment workflows to meet shipping deadlines.
• Prepare, inspect, and package merchandise according to brand standards.
• Investigate and resolve fulfillment issues, including inventory discrepancies, order exceptions, and carrier-related concerns.
• Manage online returns and ensure timely processing and disposition of merchandise.

Inventory & Stock Operations

• Receive and process incoming merchandise shipments.
• Execute stock transfers and maintain accurate inventory records.
• Organize and maintain stockrooms to support operational efficiency and inventory accuracy.
• Support stock liquidation activities and seasonal inventory initiatives.
• Conduct routine inventory audits and assist with discrepancy resolution.

Operational Excellence

• Monitor fulfillment performance, order accuracy, and overall operational efficiency.
• Identify opportunities to improve processes, streamline workflows, and enhance the customer experience.
• Support implementation of omnichannel initiatives and operational best practices.
• Partner with Retail, eCommerce, and Corporate teams to ensure effective communication and execution of business priorities.

Regional Support

• Provide operational support to nearby locations as needed during peak business periods, staffing shortages, or elevated order volumes.
• For the Square One-based position, travel to Toronto Premium Outlets to support online flash sale events occurring approximately 2–3 times per year.

Principal Skills, Knowledge & Abilities Required   

Required Skills/Knowledge:

• 1–3 years of retail operations, stock, inventory, fulfillment, or omnichannel experience preferred.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Detail-oriented with a focus on accuracy and customer service.
• Comfortable handling inventory, shipments, stockroom operations, and fulfillment tasks.
• Proficiency with retail systems and Microsoft Office applications preferred.

Physical Requirements:

• Ability to lift and move merchandise.
• Ability to stand, walk, bend, and perform stockroom duties for extended periods.
• Flexibility to travel locally between stores as required.

WHAT WE HAVE IN STORE FOR YOU:

Join a Career That Fits Your Life:

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay and an individual commission structure. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution

We know that security and well-being matter. That’s why we provide enhanced health benefits, an RRSP/DPSP savings plan, and generous paid time off—plus paid parental leave and pet benefits You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.

Ready to take your love for fashion to the next level? Apply today and become part of the SMCP Dream Team!