Job Description

True North Seafood, a division of Cooke Aquaculture Inc., a dynamic and growing east coast family company, with Platinum Member status in the Canada’s Best Managed Companies Program has an opportunity for a highly motivated individual to join the Company’s Seafood Counter Team based out of our AC Covert Seafoods Distribution Centre located in Dartmouth, NS.

Cooke is a global seafood company with operations in North America, Europe, and South America. Our company’s success is driven by our dynamic, highly-skilled and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community.

The Role

As a result of our robust growth, we are adding a Retail Store Coordinator to our team of professionals. This position will deliver excellent customer service with a positive, professional attitude.

Key Responsibilities:

Storefront:

• Oversee daily operations of the retail storefront, ensuring it is clean, well-organized, and fully stocked.
• Lead the retail associates, providing guidance, training, and support to ensure excellent customer service.
• Develop and implement merchandising strategies to enhance product displays and drive sales.
• Monitor inventory levels and coordinate with the distribution centre to replenish stock as needed.

Online Store Operations:

• Manage the online store, including product listings, pricing, and promotions.
• Ensure accurate and timely processing of online orders, coordinating with the distribution centre for order fulfillment.
• Monitor online sales performance and customer feedback, adjusting to improve the online shopping experience.
• Collaborate with the marketing team to develop and execute online marketing campaigns.

Customer Service:

• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly.
• Train retail associates on customer service best practices and ensure they adhere to company standards.
• Handle escalated customer complaints and ensure satisfactory resolutions.

Sales and Reporting:

• Track and analyze sales data to identify trends and opportunities for improvement.
• Prepare regular sales reports for management, highlighting key performance indicators and areas for growth.
• Develop and implement sales strategies to achieve revenue targets and enhance customer satisfaction.

Team Leadership:

• Foster a positive and productive work environment.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Schedule and manage staff shift to ensure adequate coverage during peek times.

Compliance and Safety:

• Ensure all retail operations comply with company policies, health and safety regulations, and industry standards.
• Conduct regular audits and inspections to maintain a sage and compliant retail environment.
• Enforce security measures to prevent theft and loss.

Qualifications

• Education: High school diploma or equivalent; post secondary education in business retail management or a related field is preferred.
• Experience: Minimum of 3-5 years of experience in retail management, preferably in the food seafood industry.

Skills

• Strong leadership and team management
• Excellent customer service and communication
• Proficiency in retail management software
• Strong organizational and multitasking skills
• Ability to analyze sales data and develop actionable insights
• Ability to stand for extended periods and lift and move heavy boxes of product

*As per company policy, a criminal background check is required.

Join our team and enjoy the benefits of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.

Benefits Package

• Health Benefits: Includes coverage for dental, vision, and extended medical care.
• Insurance: Life and disability insurance provided for financial security.
• Support Services: Access to an Employee Assistance Program (EAP).
• Financial Planning: Opportunity for RRSP matching to support your retirement savings.
• Wellness: Wellness programs.
• Career Development: Professional growth opportunities and avenues for advancement.
• Perks: Employee discounts on company products or services.

The Opportunity

The role description is just one part of the story. This is an opportunity to grow, to stretch, to work within the parameters of the role but stretch to your fullest potential. We are a team that counts performance, we reward contribution, and we recognize talent. It is about being at the center of the fastest growing company in Atlantic Canada and knowing you are part of that growth. The ability to bring your passion for learning, desire for growth, and energy for moving your career forward is what we offer.

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.

NOTE: The recruiter is reviewing and interviewing eligible applicants for this position as they are received. If you are interested in this posting, you are encouraged to apply as soon as possible.

We thank all candidates for their interest, however, only those selected for interviews will be contacted.

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