Job Description

The Team Member creates amazing customer experiences while supporting the consistent execution of daily store operations. This position serves as a frontline ambassador of the HobbyTown brand through customer service, product knowledge, store standards, and community involvement.

The Team Member helps customers discover, learn, and enjoy hobbies by providing informed guidance, personalized recommendations, demonstrations, and hands-on service. The role supports sales growth, attachment sales, repeat visits, accurate transactions, merchandising, inventory integrity, events, and a clean and welcoming store.

Success in this role means happy customers, a clean and well-stocked store, dependable execution, and a strong team. Team Members are expected to be coachable, positive, accountable, and committed to HobbyTown’s six core competencies: Customer Experience Excellence, Operational Execution, Financial Acumen, People Leadership, Community and Brand Building, and a Growth and Ownership Mindset.

Requirements

Essential Qualifications

• High School Diploma, GED, or equivalent combination of education and experience.
• Minimum six (6) months of customer service, retail, hospitality, or related experience preferred.
• Strong interpersonal and communication skills.
• Ability to provide outstanding customer service in a fast-paced retail environment.
• Basic computer and point-of-sale system proficiency.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events as business needs require.
• Ability to work independently while contributing positively to a team environment.

Preferred Qualifications

• Previous specialty retail experience.
• Experience in hobby, gaming, collectibles, RC, model building, STEM, toy, or related enthusiast industries.
• Experience participating in community events, demonstrations, classes, or hobby groups.
• Cash handling and inventory experience.
• Passion for hobbies, learning, creativity, and customer engagement.