moomoo

Retail Store Associate

moomoo  •  Chatswood, AU (Onsite)  •  2 months ago
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Job Description

Join Moomoo as a Retail Store Associate

Ready to change the way Australians invest? At Moomoo, you’re not just joining a leading global investment platform; you’re becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we’re shaking up wealth-tech—and we want you on our journey!

What You’ll Do

As our Retail Store Associate, you’ll be the friendly face that welcomes clients into our experiential store—helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable. If connecting with people and making financial concepts simple sounds exciting, this is your chance to shine in a fast-growing industry.

Your Day-to-Day:

  • Welcome and assist new clients with account opening and app navigation.
  • Answer basic questions and help clients feel confident using Moomoo’s innovative features.
  • Support marketing events and workshops—be part of the buzz around our newest campaigns.
  • Work with your team to keep store operations on track and clients happy.
  • Help with documentation and compliance, always keeping client information safe.
  • Assist sales efforts by following up on leads and supporting client acquisition goals.

Requirements

About You

  • 1–2 years’ experience in customer service, preferbally financial advice, or retail investment services
  • Basic knowledge of financial markets and trading platforms
  • People-focused: great communicator (English; Mandarin/Cantonese a plus)
  • Organised, detail-oriented, and comfortable with multitasking
  • Willing to work rotating shifts, including weekends and holidays
  • Tech-savvy and keen to learn new digital tools
  • Customer-first problem solver who’s always ready to help

Benefits

Perks & Benefits

  • Growth: Work for a leader in digital brokerage, with unlimited career opportunities
  • Competitive rewards: Market-driven salary and performance bonuses that reflect your impact
  • Coverage: Comprehensive insurance for you and your family
  • Culture: A fun, diverse workplace with frequent team events and celebrations
  • Surprises in store: More benefits revealed as you progress through the hiring process!
moomoo

About moomoo

Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.

We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future.

Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data, you can potentially enhance your trading strategies to pursue your goals.

Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we strive to deliver a comprehensive investment experience for individuals across all trading levels.

*Access to products requires separate accounts with affiliated entities.

Securities (stocks, options, ETFs) offered through Moomoo Financial Inc. Member FINRA/SIPC

Crypto services are offered by Moomoo Crypto Inc. (NMLS ID 2287314), a money services business registered with FinCEN (MSB Registration Number: 31000288349013.) Crypto services are not available in all states. See our full licensing and risk disclosures at https://www.moomoo.com/us/support/topic4_600. Cryptocurrencies are not legal tender not backed by any government, and not FDIC insured or SIPC protected.

Moomoo AI is an AI tool brought to you by Moomoo Technologies Inc., and the output should not be considered investment advice to buy or sell a security. It is powered by widely used, publicly available AI solutions.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Jersey City, New Jersey
Year Founded
Unknown
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