Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

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The Executive of Maxis Center (EoMC) Analyst is responsible for delivering exceptional customer service and sales support within a Maxis Center, ensuring a positive customer experience and meeting sales targets for Maxis products and services.

Job Responsibilities**

* Provide comprehensive customer service, including addressing inquiries, resolving issues, and handling complaints professionally and efficiently.
* Educate customers on Maxis products, services, and promotions, demonstrating features and benefits to drive sales.
* Process new subscriptions, upgrades, and other customer transactions accurately and promptly.
* Achieve individual and team sales targets for mobile plans, devices, broadband, and other value-added services.
* Perform administrative tasks such as stock management, cash handling, and maintaining accurate customer records.
* Adhere to all company policies, procedures, and service standards.
* Participate in training and development programs to enhance product knowledge and sales skills.
* Maintain a clean, organized, and inviting environment within the Maxis Center.
* Identify opportunities for cross-selling and up-selling to maximize customer value.
* Collaborate with team members to ensure smooth operations and a cohesive customer experience.

Job Qualifications**

* Minimum qualification or equivalent. A Diploma or Degree in Business, Marketing, or a related field is an advantage.
* Proven experience in a customer service or retail sales environment, preferably within the telecommunications industry.
* Strong interpersonal and communication skills, with excellent command of both written and spoken English and Bahasa Malaysia. Proficiency in other local languages is a plus.
* Results-oriented with a strong sales acumen and the ability to meet and exceed targets.
* Customer-focused with a passion for delivering exceptional service.
* Proficient in using computer systems and basic office software.
* Ability to work flexible hours, including weekends and public holidays, as per retail operational needs.
* Possess a positive attitude, strong work ethic, and the ability to work effectively in a fast-paced environment.
* Demonstrated ability to handle challenging customer situations with patience and professionalism.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.