Job Description

About Cozey

At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

We are looking for a dynamic, experience-focused Retail Ambassador to join the rapidly expanding Cozey team on a part-time or full-time basis As a Retail Associate, you will be responsible for delivering excellent customer service by understanding customers’ needs, providing furniture and design guidance, and maintaining the store’s visual merchandising, cleanliness, and organization. We are seeking an enthusiastic, service-driven individual who is excited to be part of a growing Canadian furniture start-up with very ambitious goals.

What you'll be doing

• Greet and assist customers, providing furniture and design consultation as needed.
• Build rapport with potential customers based on our brand value of customer obsession.
• Manage customer needs and resolve any issues in a timely and professional manner.
• Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision.
• Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times.
• Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item.
• Participate in ongoing training sessions to stay updated on new products, sales techniques, and company policies.
• Work as a team to achieve sales and KPI goals.
• Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.

We'd love to hear from you if you have

• 1–2 years of experience in retail sales or customer service.
• Excellent customer service skills with a friendly and approachable demeanour.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Attention to detail and ability to maintain a well-organized and clean work environment.
• Flexible availability, including evenings, weekends, and holidays.
• Ready for some heavy lifting (up to 50 lbs) when reorganizing the store and ability to stand for multiple hours at a time.
• Experience and/or interest in furniture, home décor, or lifestyle retail is an asset.

We care about you

• Competitive salary dependent upon experience & quarterly bonus
• Generous paid time off.
• Dynamic and inclusive work culture. 
• Opportunity to rapidly expand your career with a fast-growing start-up. 

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.