Job Description

Role ResponsibilitiesAs a Retail Specialist, you would ensure Western Union Money Transfer services and products are delivered at best-in-class service quality across retail locations and Sub-Agents of Western Union Global Network. You will also implement new processes to automate service, improve cost-effectiveness, and address service issues with the help of the Operations team. Other key responsibilities include:

• You will work as a coordinator with internal and external stakeholders for the retail initiatives to bring more traffic to the branches. Responsible to managing individual contributors at branches.
• Achieve Transaction numbers for location in Singapore by working hand in hand with Marketing teams and other stakeholders.
• Collaborate with cross-functional teams like Product and Compliance.

Role Requirements

• Must have a working experience of 3 years in the remittance/banking and fintech industries.
• Has bachelor’s degree or equivalent with experience of 3 years in management and advantage to have property rental pricing knowledge.
• Provide market information on the locations with good traffic for business.
• Negotiate lease renewals and scout for potential locations which support Cost reduction initiatives.
• Coordinate launch campaigns and promotions for locations. To provide the Country Head with market information on competition.
• Able to be on hybrid working set-up and flexible working schedule including weekends (e.g. Sunday). The role also requires you to travel within Singapore for new business ventures and client management.
• Exhibit good communication and presentation skills. Knowledgeable in MS Office and technology related tools.

Work ShiftONSITE - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time. BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

• 18 days holidays
• Birthday Leave
• Employee Assistance Programs
• Global Recognition and Rewards Programs
• Employee Wellness

Other DetailsAs part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

05-01-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.