Job Description

Position Summary

The Senior Operations Coordinator is responsible for supporting day-to-day operational functions while driving efficiency and consistency across internal processes. This role partners cross-functionally to ensure alignment, streamline workflows, and contribute to overall organizational success.

Key Responsibilities

Team Leadership & Oversight

• Lead, coach, and support a team of retail coordinators, ensuring accuracy, accountability, and professional development.
• Prioritize and delegate daily, weekly, and ad hoc responsibilities.
• Establish clear workflows, monitor performance, and drive continuous improvement.

Retail Special Projects

• Lead and manage special retail projects, ensuring they are completed on time, within scope, and aligned with company objectives.
• Oversee the management and installation of UBI devices in current and new retail locations, ensuring seamless integration and functionality.
• Oversee the company store master, ensuring all data is accurate, up-to-date, and effectively utilized to support retail operations.
• Oversee NSO (new store opening) and relocation tasks via the weekly Monday board, including the movement of cash and vendor accounts to transition to a relocated or new store.
• Manage employee incentives and prize programs via Sparkplug platform.
• Oversee team member contests and spirit weeks, including holiday spirit weeks.
• Manage vendor services supporting store operations.
• Oversee the employee uniform embroidery process.
• Support new store openings, relocations, and special projects.

Debit Terminal & ATM Management

• Manage relationships with debit terminal processors and ATM providers, overseeing ordering, deployment, installation, and maintenance of hardware and platforms across all retail locations, and providing setup assistance to store teams.
• Coordinate with vendors and internal teams to ensure timely setup, replacements, and issue resolution.
• Monitor functionality and uptime, proactively addressing outages or performance issues.
• Maintain accurate tracking of device inventory, locations, and service needs.

Cash Pickup & Financial Operations Coordination

• Manage and coordinate cash pickup scheduling and setup across retail locations, including managing the Cash Pick Up vendor platform.
• Ensure alignment with security, compliance, and operational requirements.
• Serve as the bridge between retail stores and accounting, managing the retail accounting inbox to troubleshoot and resolve cash-related issues.
• Conduct bi-weekly audits of store cash trackers and weekly audits of bank reporting for deposit log accuracy.
• Submit weekly corporate Amex receipts for charges.
• Send the weekly 5th Meridian Cash Reporting email, weekly 3P Vendor Management/Location Updates, and weekly Accounting/Training Team Management Updates.
• Identify and resolve gaps or inefficiencies in cash handling workflows.

Menu Accuracy & Compliance

• Communicate all new pricing to store teams and create deal sheets accordingly, distributing via email and SharePoint.
• Identify and resolve discrepancies across POS, e-commerce, and marketing platforms.
• Partner cross-functionally with retail, merchandising, compliance, and marketing teams.
• Track trends in errors and implement process improvements to reduce recurring issues.

Team Member Engagement

• Post Thursday night price updates and deal sheets to the Viva Engage platform.
• Create and distribute the monthly company newsletter, featuring employee spotlights and team member contests and spirit weeks, posting to Viva Engage and sending via email.
• Create and manage Hype tour prizes and holiday specific team member incentives.
• Manage reporting for team incentives.
• Monitor Viva Engage communities to ensure timely, accurate, and professional communication, while encouraging broader team member participation and engagement across the organization.
• Identify trends, escalate issues, and partner with internal communications on broader messaging needs.
• Promote engagement best practices and improve knowledge-sharing processes.

Operational Execution & Reporting

• Prepare and send the weekly leadership deck: reminder sent to leadership on Fridays, with the deck itself sent the following Sunday.
• Manage ad hoc requests and emerging priorities with a high level of responsiveness.

Qualifications

• 3+ years of retail operations or training, coordination, or project management experience, including experience managing special projects from conception through completion.
• Previous experience in retail management a plus.
• Previous experience in Cannabis industry a plus.
• Proven ability to manage priorities and lead multiple concurrent workstreams and initiatives.
• Prior experience leading or mentoring others required.
• Strong attention to detail and organizational skills.
• Experience working cross-functionally in a fast-paced environment.
• Effective communication and problem-solving skills.
• Experience with POS systems, e-commerce platforms, and/or retail operations software.
• Proficiency in Microsoft Office Suite, including Excel.
• Ability to navigate regulatory environments and uphold strict confidentiality standards.

Work Environment

• Standard remote work environment
• Occasional onsite travel may be required based on business needs
• May require occasional extended hours based on business needs

Compensation & Benefits

• Competitive salary based on experience
• Comprehensive benefits package including health, dental, and vision
• Paid time off and company holidays
• Professional development opportunities

Equal Opportunity Statement

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.