Job Description

St. Joseph''s Health Centre Guelph

The Retail Site Lead is responsible for the day-to-day operations of the Silver Maple Gift Shop with the goal of providing a stable and sustainable shopping experience for patients, residents, clients, staff and visitors, while maximizing sales and profits.

QUALIFICATIONS

• College Certificate/Diploma or Equivalent (2-3 years duration) Retail Management
• Relevant Job Experience in sector
• Excellent organizational and communication skills
• Experience managing teams in a retail setting
• Experience with POS systems
• Creativity and merchandising experience
• Must be able to work independently and as part of a retail team
• Individual who possesses a supportive attitude towards patients, residents and visitors to the Health Centre
• Experience working with volunteers an asset
  

RESPONSIBILITIES

• Responsible for maintaining the appropriate inventory levels needed to achieve financial goals
• Ensure minimal losses by consistently monitoring inventory and effective execution of processes
• Places seasonal, weekly orders and maintains relationships with suppliers
• Contributes to product sourcing and buying process, attends trade shows as required
• Ensures shipments are received accurately with timely follow up of shortages, damages and credit memos
• Delegate and coach volunteers in restocking, merchandising and maintaining displays
• Prepares bank deposits, maintain/complete financial reporting spreadsheets
• Prepares invoices for the accounts payable
• Participates in the planning and conducting of the physical year end inventory
• Consistently remerchandising, refreshing store to drive sales
• Evaluate the needs of the business, respond appropriately
• Ensures the store is clean, well-organized, accessible and that cleaning, health & safety and maintenance issues are dealt with promptly
• Ensure all food safety requirements are followed and where possible have food handling certification
• Train volunteers on food safety protocols, maintain a clean and sanitary kitchen environment, assisting with sanitizing equipment
• Accurate reporting, record-keeping for audits, maintaining safety logs
• Manage and work collaboratively with volunteers to achieve operational goals
• Ensure that all new volunteers are oriented and trained in all aspects of their job/roles and that they uphold SJHCG Service and CARE standards
• Role model excellent customer service
• Provide ongoing feedback on performance/behaviors in a timely manner
• Address problems and issues promptly providing necessary information/documentation both verbally and in writing ensuring manager/director are aware
• Motivate and support volunteers to promote teamwork
• Communicate and reinforce the goals of the Silver Maple Gift Shop, sharing information and ideas
• Work with Volunteer Services to coordinate volunteer schedules
• Complete monthly safety inspections, ensures corrective measure and/or work orders are submitted as required
• Maintain positive communication and relationships with staff, volunteers and all customers (patients, residents, visitors and staff)
• Responsible for monitoring and follow-up of cash reporting, investigates discrepancies and take appropriate action as agreed upon with Manager/Director. Ensure cash is secure at all times.
• Effectively manage uncertainty and changes with the ability to adapt to work effectively in varied situations and help motivate the team to follow
• Supports departmental events/initiatives as required, performs cross-functional tasks as required
• Contributes to a transparent culture of client and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by SJHC.
• Promotes an environment that encourages and supports change