A new and exciting opportunity has arisen for a Retail Showroom consultant to join a growing team in Wagga Wagga.
We are on a huge growth journey, and our Wagga Wagga Showroom and gallery are expanding.
Join a family-owned and operated business with huge expansion plans, a great culture, and a drama-free workplace.
This role is available immediately and would suit a dynamic individual with industry experience OR an experienced Retail
The Showroom Consultant will be the primary point of contact for customers visiting the showroom, providing expert advice and guidance on selecting blinds, shutters, and other window treatments. This role requires a balance of product knowledge, customer service, and sales acumen. The consultant will be responsible for ensuring that each customer has a positive experience and leaves with the perfect solution for their needs.
Key Responsibilities:
Customer Engagement:
- Greet customers in a professional and friendly manner as they enter the showroom.
- Actively listen to customers to understand their needs, preferences, and style.
- Provide personalized recommendations on blinds, shutters, shades, and window treatments.
Product Knowledge:
- Maintain in-depth knowledge of all products, including different types of blinds, materials, and functionalities.
- Stay updated on new product lines, features, and trends in window treatments.
- Educate customers on the benefits of various product options, such as energy efficiency, light control, and privacy.
Sales and Consultations:
- Guide customers through product displays, showcasing the features and benefits of different options.
- Offer design advice that aligns with the customer’s home décor and budget.
- Provide accurate price quotes, lead-time estimates, and information about promotions or special offers.
- Close sales and manage the sales process from consultation to order placement.
Showroom Maintenance:
- Ensure the showroom is clean, well-organized, and stocked with the latest product samples.
- Update displays and visuals regularly to highlight new trends and products.
- Monitor product inventory and reorder samples as needed.
Administrative Duties:
- Process sales orders, enter customer information into the CRM system, and maintain accurate records.
- Coordinate with installation teams to ensure seamless delivery and installation of products.
- Follow up with customers post-purchase to ensure satisfaction and resolve any issues.
Customer Support:
- Handle customer queries and concerns, providing solutions that enhance the overall experience.
- Manage appointment scheduling for home consultations and installations.
Key Qualifications:
- Proven experience in a customer service or sales role, preferably in the home furnishings or décor industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a passion for delivering exceptional customer service.
- A keen eye for design and the ability to provide style recommendations.
- Familiarity with CRM systems and basic computer skills.
- Working hours 8.30 am to 4.30 pm Monday to Friday.
Preferred Qualifications:
Previous experience in a similar role within the blinds or window treatments industry.
Knowledge of interior design principles.
Experience working in a retail showroom environment.
About Us
What's in it for you?
Want to know more? Drop us your application telling us why you are interested - we would love to hear from you! Applications will be assessed as they are received - we are looking to fill positions quickly. Confidentiality is assured for all applicants so if you're already working for another blinds retailer, we won't tell a soul about our chats.
Watson Blinds & Awnings is your locally owned blind, awning and security product specialists.
With over 40 years of servicing the Canberra region, Watson's knows how to deliver exceptional service and a premium product to suit your needs. Watson's manufactures a large range of blind and awnings from basic to luxury to suit the needs of all Canberra residents and surrounding districts.
Watson Blinds & Awnings is a Fashionline member working with key manufactures/suppliers around Australia to organise better procurement solutions from suppliers, exclusive fabric ranges and share ideas and technology. This gives Watson Blinds & Awnings a competitive advantage offering customers access to the quality, range and prices of a national company, with the service, care and reliability of a local company.
In addition, Watson Blinds & Awnings manufacture a comprehensive range of home improvement products. With Blinds, Awnings and Security products our customers have access to a One Stop home improvement shop with a large range of products to suit any budget.
The team at Watson Blinds & Awnings strives to be the best at what we do. We know what we do and we do it well. We deliver all of our customers a high degree of professionalism. Friendly and prompt service is our daily aim.
