Job Description

Location: Soda Springs, California

Woodward Tahoe (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you!

This position is an integral part of the leadership team for Boreal Ridge Corporation and plays a key role in the development and daily operation of the Retail Services department at Boreal Mountain Resort. The Retail Services Supervisor oversees all retail locations and team members, ensuring smooth operations, strong merchandising standards, and an exceptional guest experience. This role works closely with the Senior Manager of Retail to support hiring, training, and team development while executing on revenue goals aligned with the company’s strategic plan.

The Retail Services Supervisor is responsible for maintaining efficient day-to-day operations, including inventory management, merchandising, and guest service, while ensuring the department operates effectively seven days a week. All employees are expected to represent the Boreal brand with professionalism and uphold the highest standards of service.

What’s in it for you?

• Proposed hourly rate of $20
• A work culture based on fun, collaboration, and progression
• Access to mountain amenities and the Boreal lifestyle
• Retail discounts on apparel and equipment
• Complimentary access to most POWDR-owned resorts

While every day is different and responsibilities may shift based on business needs, here’s what you can expect in this role:

Essential Functions & Major Responsibilities:

• Oversee daily retail operations across all locations
• Assist in hiring, training, and developing retail team members
• Ensure high standards of guest service and team performance
• Manage inventory including receiving, organizing, and restocking merchandise
• Maintain clean, organized, and well-merchandised retail spaces
• Support execution of departmental goals and revenue plans
• Assist guests with purchases, product knowledge, and general inquiries
• Ensure accurate cash handling and point-of-sale operations
• Communicate effectively with leadership and cross-functional teams

Technical Skills:

• Proficiency in Microsoft Office environment
• Strong guest service mindset and outgoing personality
• Excellent communication and leadership skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and commitment to operational excellence
• A strong sense of safe practices and ethical behavior

You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

If you need assistance with your application, please reach out to talentandculture@woodwardmountaincenters.com