Job Description

FINANCE

Retail Sales Representative

Revenue Management Career Opportunity

Pay range

$20.40–$23.64 per hour

Department

Revenue Management

Classification

Non-Bargaining

FLSA status

Non-Exempt

Division

Finance

Reports to

Manager of Retail Sales Revenue

Help Customers Access HART Transit Services

Help HART customers access transit services through accurate fare sales, responsive customer support, and dependable retail operations. As a Retail Sales Representative, you will assist customers at HART Customer Service Centers, support Flamingo Fares inquiries, and maintain sales records and inventory.

Why Choose HART

• Support public transportation through direct customer service.
• Help riders navigate fare products and resolve Flamingo Fares concerns.
• Put your customer service, cash handling and organizational skills to work in Revenue Management.

What You Will Do

• Sell fare cards, smartcards, discount identification cards, and special program permits while providing courteous, knowledgeable customer service.
• Respond to customer concerns about Flamingo Fares, resolve issues when possible, and document concerns in the Community Report Tracking Program.
• Review customer emails and Flamingo Fares website requests, inquiries, and orders; enter information into the tracking system and route items to the appropriate personnel.
• Maintain accurate sales data and records to support sales analysis, service development, and improvements to passenger amenities.
• Distribute and audit HART fare card and smartcard sales through commissioned and non-commissioned sales outlets.
• Follow established cash-handling procedures, maintain an accurate cash drawer, reconcile transactions, prepare accurate invoices, and count and make change.
• Sell monthly parking space at the University Transit Center.
• Maintain office supplies and retail sales materials, and assist with the inventory and distribution of transit schedules and public information to community locations and HART facilities.
• Participate in outreach with community agencies, educational institutions, businesses, and other public groups; assist with promotions and volunteer activities as needed.
• Perform other work-related duties as assigned.

What Success Looks Like

• Customer service. Customers receive clear, courteous assistance and timely responses.
• Sales accuracy. Cash drawers, transactions, invoices and sales records are accurate.
• Reliable operations. Retail supplies and transit information remain organized and available.

What You Bring

Required

• High school diploma or GED.
• At least two years of customer service experience.
• Ability to obtain a valid Florida driver’s license within 10 days of hire.
• Strong customer service and clear, courteous verbal and written communication, with an excellent command of English.
• Ability to assist the public with tact, patience, and poise and interact positively with a variety of personalities.
• Ability to follow directions, work independently with minimal supervision, exercise sound judgment, oversee project activities, and achieve program objectives.
• Accurate cash handling, calculations, recordkeeping, and retention of details.
• Ability to read and interpret documents, maintain strict confidentiality, and work effectively under stress and frequent interruptions.
• Proficiency with Microsoft Windows and Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Reliable attendance and punctuality, flexibility, teamwork, and adherence to established safety and security procedures.

Preferred

• Bilingual English and Spanish skills.

Work Environment and Physical Demands

• Work is primarily performed in a standard office environment using a computer, printer, calculator, telephone, copier, fax machine, and typewriter. The role involves standing, walking, bending, reaching, stooping, and lifting objects weighing up to 25 pounds. Duties require hearing, vision, speech, and the ability to perceive color, depth, and texture.
• The position may involve contact with intimidating or unreceptive members of the public and occasional exposure to dangerous machinery, extreme weather, extreme noise, and physical harm.

Safety and Security Responsibilities

All HART employees help maintain a safe and secure environment for customers, contractors, visitors, and coworkers. Employees must follow health, safety, security, and quality policies; report accidents and hazardous conditions; assist in developing and promoting workplace safety procedures; and properly use and care for equipment and materials. HART provides appropriate safety and equipment training as required.

Apply to Join HART

Bring your customer service experience to HART. Apply for the Retail Sales Representative position.

Equal Employment Opportunity and Accommodations

HART is committed to equal employment opportunity regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or any other status protected by federal or state law. Reasonable accommodations are available during the application and interview process in accordance with the Americans with Disabilities Act.

This requisition describes the general nature and level of the work and is not an exhaustive list of responsibilities, duties, or skills. Employees may perform other duties as assigned.

Qualifications

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

EEO Compliance: HART is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.