Job Description

For those who dream bigger!

At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

Elevate your retail career at New Zealand’s unique Hermitage Hotel and help guests take home more than memories, by leading a retail experience.

As Retail Sales Manager, you’ll lead our retail team, be responsible for our retail store, and driving sales of our tourism experiences, including our exclusive Trekking, Star Gazing, and Glacier Explorer boat trips.

This role is responsible for driving revenue, maintaining merchandising standards, operational excellence, and fostering a team culture that reflects the values of the Hermitage and the spirit of Aoraki/Mount Cook.
What will you bring to the role?

• Your experience in sales to drive revenue targets with a focus on New Zealand-made products and our tourism experiences.
• Your ability to recruit, train, and develop teams to deliver outstanding service.
• A passion for merchandising and visual standards
• Demonstrable experience managing daily operations in a fast-paced retail store
• Experience in upselling and cross-selling products and services.
• Your financial acumen to optimize rostering, budgeting, and forecasting.
• A passion for the outdoors that aligns to the very best of Aoraki/Mount Cook

The role and benefits:

• Full-time, permanent role with 80 hours per fortnight
• Live in the heart of Aoraki/Mt Cook National Park with world-class views.
• Affordable onsite accommodation including Wi-Fi and power.
• Free access to Hermitage Hotel activities after eight weeks of service.
• Generous food and beverage discounts from your very first day.
• Exclusive discounted hotel stays for friends and family after eight weeks.
• Gym and recreational activities for Staff and community

If you’re ready to lead a dynamic team and work where others vacation, we want to hear from you!

For questions or an informal chat, contact our HR team at Hr@hermitage.co.nz

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.

We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.