Job Description

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Title

Retail Sales Executive (North Caicos)

Primary objective of the job:

The Retail Sales Executive is responsible for selling all Digicel TCI products and services (Mobile and D+) from initial customer engagement through to final sale. The role focuses on delivering excellent customer service, achieving sales targets, and contributing to overall revenue growth.

Main Duties and Responsibilities:

• Sales & Customer Engagement
• Greet customers and determine their needs and preferences
• Clearly explain the features, benefits, and value of products and services
• Recommend suitable devices and service plans based on customer requirements
• Sell and upgrade mobile, cable, and broadband services in line with company targets
• Upsell and cross-sell products and services where appropriate
• Process all device sales, including testing devices and explaining warranty terms
• Handle SIM sales and activations (prepaid and postpaid)
• Process bill payments and other transactions accurately

Customer Service & Support

• Provide timely and effective resolution to customer queries and issues
• Troubleshoot service and handset problems and determine appropriate solutions
• Schedule field service appointments when required
• Handle account adjustments and corrections accurately
• Escalate unresolved issues using the established escalation process
• Record and report all customer complaints in a timely manner
• Ensure customers leave the store fully set up (APN configuration, email, apps, voice, SMS, and data services)

Merchandising & Store Maintenance

• Maintain a clean, organized, and visually appealing store environment
• Ensure all displayed products are available, properly priced, and accurately described
• Conduct daily stock counts and maintain accurate inventory records
• Ensure marketing displays are current and compliant with company standards
• Monitor stock levels and report shortages or issues
• Report damaged displays, fixtures, or store issues to management
• Perform regular cleaning of display areas and devices

Cash Handling & Operations

• Process all payments using Digicel’s POS system
• Ensure accurate collection of payments and issuance of change
• Secure all cash, cheques, and financial assets
• Balance cash at the end of each day and complete required reports
• Adhere strictly to company cash handling procedures and policies

Compliance & General Duties

• Adhere to company policies, procedures, and uniform standards
• Safeguard company assets at all times
• Be flexible to work at any Digicel retail location (Providenciales, South Caicos, or Grand Turk) as required

Academic Qualifications and Experience Required:

• Minimum High School Diploma with passes in English and Mathematics (CXC or GCE)
• Customer service training and/or experience required
• Ability to speak Spanish and/or Creole is an asset

Functional Skills:

• The ideal candidate will:
• Have basic computer proficiency
• Be able to work independently with minimal supervision
• Demonstrate strong communication, listening, and interpersonal skills
• Possess good organizational and analytical abilities
• Work effectively under pressure in a fast-paced environment
• Exhibit strong time management skills
• Be patient, tactful, and professional when handling difficult customers
• Be a collaborative and reliable team player

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.