Job Description

Creative Activation are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

We are looking for a dynamic and experienced Retail Sales & Education Manager to lead our Australian market. This hybrid role combines commercial leadership with a passion for education, ensuring our teams deliver high-quality training and a customer-first experience. Reporting into the Head of Retail (UK based) and collaborating with our Australian market partner, this role will be a critical part of our awareness & growth journey in Australia. The role will critically ensure that Trinny London consistently delivers a customer-first approach, meets business objectives, and achieves financial targets whilst keeping our people at the heart of everything we do.

Operating across a significant time difference, you will be the vital link between our Australian stores and our UK Head Office. You will oversee six key locations supported by a team member. Store locations are Melbourne x 2, Sydney x 2, Brisbane x 1 and Perth x 1.

This role is field-based and requires regular travel to ensure brand standards and educational excellence are consistent across all Australian sites.

Benefits

• An attractive total salary package (including superannuation) is on offer
• Company discounts for yourself, friends, and family
• The chance to work with a market leader in the luxury beauty sector
• Great company culture that supports equal opportunities and provides development opportunities.

Duties and Responsibilities

• Drive Revenue Deliver retail sales revenue in line with forecasted commitments for the Australian region.
• Performance Coaching Lead Site Managers through frequent coaching to drive store targets and KPI performance.
• Training Delivery Deliver high-quality training programs focused on product knowledge, skincare expertise, and artistry, supported with content from the UK home market.
• In-Store Coaching Conduct hands-on shop-floor coaching to empower teams to provide a best-in-class Trinny London experience.
• Onboarding Support the seamless delivery of tailored induction training for new starters and new store openings.
• UK Connection Act as the primary bridge between Australian stores and the UK Head Office.
• Brand Ambassador Act as an ambassador for Trinny London, promoting the brand positively.

Qualities & Skills

• Distance Management Proven experience in multi-site management with excellent clear communication skills.
• Educational Expertise Strong background in beauty, skincare, or cosmetics education with a warm, energetic but knowledgeable delivery style.
• Commercial Acumen Experience in sales forecasting, budgeting, and driving P&L success.
• Independence & Resilience Self-motivated and able to work independently while building strong remote relationships.
• Tech-Savvy Proficient in Microsoft Office (specifically Excel) and digital communication tools for global collaboration.
• Adaptability Ability to navigate a fast-paced environment and manage a flexible schedule to accommodate global time zones and business changes.

If you’re passionate about retail leadership and want to make an impact in a growing luxury beauty brand, we’d love to hear from you.

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