Job Description

Omni Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today!

Responsible for greeting guests in the retail shop. Performs the role of a shopkeeper, presenting merchandise to customers, assisting with merchandise selection, and facilitating the sales transaction.

Responsibilities

• Be actively involved in the sales process through the increase of personal sales, and total sales for Five and Tenn.
• Responsible for shop cleanliness, proper displays, placing new merchandise on floor as well as insuring all items are properly tagged and inventory control.
• Stocks shelves, counters, tables, and similar display fixtures with merchandise in a fashion that maximizes product visibility and promotes sales.
• Provides suggestions, information, and similar assistance to customers as requested. Maintains substantial knowledge of products in assigned store as well as general product knowledge regarding merchandise for sale in other retail outlets on property.
• Accurately record sales and other transactions using the point of sale system. Accept payment and make change as necessary following established accounting procedures.
• Complete and accurate technical knowledge of store point of sale, end of day paperwork and cash handling skills.
• Completes daily sales reports for analysis.
• Is aware of current monthly sales performance and increases sales per hour and units per transaction as required.
• Maintains awareness to all safety precautions and procedures to ensure a safe atmosphere for guests and employee partners.
• Participates in periodic merchandise inventory as scheduled.
• Proactively work to seek out ways in which to improve the Five and Tenn experience for our guests.
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Interact with other departments to ensure that guest needs are satisfied.
• Speak with guests in a friendly, warm manner, making them feel welcome.
• Adhere to all policies regarding employee purchases

Qualifications

• Prior experience in a similar retail/customer services role, preferred.
• Previous cashiering experience is preferred
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.