Job Description

Big White is seeking applications for the position of Retail Sales Associate for the upcoming winter season. As a Retail Sales Associate you will have a friendly and cheerful disposition and a willingness to learn. We operate a variety of mountain outlets offering a wide range of products, from ski and snowboard related merchandise to giftware. Candidates with a background in outdoor retail, particularly in technical clothing and snow-related products will be considered an asset . You will be responsible for providing excellent customer service through your product knowledge and genuine interest in outfitting our guests with product that will ensure a great experience and memory of their time at Big White.

Duties and responsibilities include:

• Greet and assist customers in a friendly, knowledgeable, and professional manner
• Provide product recommendations based on customer needs
• Attending sessions to develop excellent product knowledge
• Keeping the shops and storage areas clean and tidy
• Restocking
• Receive, unpack, and organize merchandise deliveries
• Follow all procedures related to theft prevention, cash handling/balancing, and safety
• Operate Retail Pro Prizm the point-of-sale (POS) system to process transactions accurately
• Maintain visual merchandising standards set by management, including stocking shelves and cleaning.

Required qualifications/skills:

• Strong interpersonal and communication skills
• Excellent customer service mindset with a friendly, outgoing attitude.
• Good organizational skills
• Previous retail or customer service experience preferred, especially in outdoor/sporting goods or apparel.
• Ability to use a variety of computer applications
• Ability to handle transactions accurately using a POS system and basic math skills
• Administrative skills
• Time management skills
• Working knowledge of the facility, services and local area
• Must be approachable, dependable and a strong team player
• Must be able to deal with people of various ages with animation and with patience
• Must be able to work weekends, holidays, and peak resort periods (e.g., Christmas, spring break)
• Comfortable working in a cold, alpine environment and moving between indoor/outdoor spaces.

Location:

Big White Ski Resort, BC, Canada

Duration:

Start dates commence from mid-October 2026. The winter season at Big White closes in mid-April 2027

Wages:

Starting wage $19.50 an hour

We endeavor to provide between 32-40 hours work per week, however there may be times when you are required to work more or fewer hours than this.

Candidate selection and interviews will begin in June 2026.