Job Description

Basic Job Function

As a Retail Sales Associate at Sea Island, you deliver extraordinary guest experiences every day. You are a gracious ambassador for Sea Island
with every interaction. Your spirit and spaces are always warm and welcoming. You provide friendly, attentive, and timely service, engaging
every guest to create a positive and seamless experience throughout their time in our shop. As a member of our Retail team, you live and share
your passion for genuine hospitality in your commitment to enriching lives. You are vital to Sea Island’s culture of delivering meaningful,
memorable experiences.

You enthusiastically interact with guests and members to answer questions about products and services, with guest satisfaction as a priority.
You optimize the presentation of merchandise and restock items to maximize sales in the shop. You properly register sales and process guest
payments according to department and accounting policies. You maintain knowledge of inventory on hand and participate in quarterly
inventory process. As a valued team member, you work in cooperation with fellow team members assisting shop visitors with sales.

Job Essentials:

• Consistently uphold and ensure your team’s compliance with departmental procedures, including standards for quality, timing, attendance, safety, appearance, and cash handling
• Maintain knowledge of Sea Island’s properties, services, and offerings, and enthusiastically share this information with guests and members
• Help resolve service issues in a timely and positive way, following up as needed
• Willing and timely execution of other duties as delegated by leadership

Job Requirements:

• One year or more experience working in a similar retail environment
• Computer skills and proficiency in Microsoft Office software applications such as Word, Excel, and Outlook
• Physical strength and stamina to perform a role on the sales floor, maintain ongoing, prolonged physical activity throughout a scheduled day to include lifting 30+ pounds, comfort with noise levels, electrical, chemical, and fume hazards with or without a reasonable accommodation
• Must be detail-oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to perform repetitive tasks with accuracy and sit, reach, stretch, and bend for prolonged periods
• Timeliness and flexibility – you agree to work a flexible schedule. We work at peak business hours, which for us includes weekends, early mornings, evenings, and holidays
• Excellent communication skills in English, both written and verbal

Five-Star Standards:

At Sea Island, Five-Star Service means meaningful connections—genuine and helpful—with everyone we meet, including guests, members, and fellow team members. All Sea Island staff ensure this with every interaction, every day. This includes:

• Personally recognizing and greeting our regular guests and members by name
• Anticipating individual needs and offering useful services
• Showing delight and appreciation when someone returns to our properties; recalling and mentioning any individual preferences to enhance a unique and personal exchange

This position description indicates the necessary knowledge, skills, and abilities necessary to perform the job competently, and is an overview of
the duties, responsibilities, and requirements of the role. You may be required to perform other job-related assignments as requested.