Job Description

SUMMARY
Provide high level of guest service to guests of all retail outlets. Responsible for the maintenance of shops to include cleanliness, receiving, stocking, and general maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ensure customer satisfaction is priority by assisting with any guest needs and providing suggestions to help close the sale.
• Responsible for being knowledgeable of merchandise to include pricing, quality, functionality, and features.
• Will receive incoming merchandise and ensure it accuracy.
• Must stock the outlet according to established procedures and at the direction of Retail Manager and/or buyer.
• Responsible for meeting daily/monthly sales goals.
• Complete all assignments requested by Retail Manager and Retail Buyer.
• Maintain an open line of communication with manager and good rapport with co-workers.
• Must understand and abide by environmental practices of the resort.

EDUCATION/EXPERIENCE
• High school diploma or G.E.D
• Retail background or customer service preferred.

OTHER SKILLS AND ABILITIES
• An ability to relate to guests, assist with their purchase, make suggestions to generate sales, and work as a team.
• Basic computer skills necessary.

SUPERVISORY RESPONSIBILITIES (If applicable)
None

TYPICAL PHYSICAL DEMANDS
• Ability to stand for up to 8 hours
• Some lifting requirements of up to 35 lbs.

TYPICAL MENTAL DEMANDS
An ability to handle unhappy guests in a professional manner.

WORKING CONDITIONS
• Nights and weekends required.
• Noise environment is moderate.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.