Job Description

SUMMARY
Provide high level of guest service to guests of all retail outlets. Responsible for the maintenance of shops to include cleanliness, receiving, stocking, and general maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ensure customer satisfaction is priority by assisting with any guest needs and providing suggestions to help close the sale.
• Responsible for being knowledgeable of merchandise to include pricing, quality, functionality, and features
• Will receive incoming merchandise and ensure it accuracy
• Must stock the outlet according to established procedures and at the direction of Retail Manager and/or buyer
• Responsible for meeting daily/monthly sales goals
• Maintain cleanliness on a daily basis including but not limited to: floors, windows, cabinets, dusting, countertops, other fixtures within the stores, and organizing storage rooms
• Assist with maintaining stock levels, such as recording accurate weekly ice cream counts and communicating low stock levels of ice cream, supplies, and candy
• Assist with training new employees on policies and procedures of the Retail department
• Complete all assignments requested by Retail Manager and Retail Buyer
• Perform opening and closing procedures of outlets
• Maintain an open line of communication with manager and good rapport with co-workers
• Attend all meetings and complete all online training sessions
• Must follow proper grooming and dress standards set forth by the Employee Handbook
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE
Retail background or customer service preferred

OTHER SKILLS AND ABILITIES
• Must have excellent customer service and communication skills
• Must be highly motivated with a positive attitude and have the ability to multi-task
• Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service
• Basic computer skills necessary

TYPICAL PHYSICAL DEMANDS
Must have the ability to stand for prolonged periods of time up to 8-10 hours a day. Constant stooping, bending and carrying of items that sometimes exceed 30 pounds however limited to 50Ibs.

TYPICAL MENTAL DEMANDS
• Requires the ability to interact with people beyond giving and receiving instructions
• Must be adaptable to performing under stress when confronted with an emergency
• Must be able to effectively handle stressful and compromising situations while remaining focused and professional

WORKING CONDITIONS
• Must be able to work flexible hours including days, evenings, weekends and holidays. Request time off are only granted if business allows
• The noise level in the work environment is usually moderate.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.