Job Description

The Retail Sales Associate enhances the guest experience in the retail shops by providing fast, friendly, and courteous service. Provides assistance and information to inquiring guests about products and services.

• Ability to acknowledge, greet and converse in English when creating a great time, every time.
• Knowledgeable of all store merchandise and communicate this knowledge in a friendly and helpful manner to customers.
• Implements 100% Satisfaction Guarantee when needed.
• Answers questions concerning location, price and use of merchandise.
• Ability to use suggestive selling techniques with customers.
• Ability to accurately size customers.
• Directs/escorts customers to cashier.
• Must be able to operate cash register to total guest purchases and accurately balance cash drawer on a daily basis.
• Must be able to review price sheets for price change/adjustment, must be able to collect cash, check, charge for each transaction.
• Must be able to weigh items, bag merchandise and wrap and gift wrap merchandise.
• Inspects merchandise prior to wrap/bagging to verify that merchandise is in satisfactory condition.
• Wraps packages for shipment/route to delivery department.
• Assists in stocking and store displays as needed, maintains cleanliness of the store, dusts, keeps merchandise folded, etc.
• Stocks shelves, counters, tables, displays, etc.
• Obtains merchandise from stockroom when merchandise is not on floor.
• Must have working knowledge of garment construction, fabric, and styles.
• Re-hangs garments according to size on display rack.
• Refastens buttons and/or zippers tried on buy customers.
• Adheres to all departments and property policies and procedures must be able to meet the attendance guidelines of the department.

• Previous cash handling experience required.

• Must possess excellent customer service and communication skills.

• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
• Must be able to work in a fast-paced environment.
• Previous experience in a retail entertainment environment preferred.
• Must be able to get along well with co-workers and work as a team.

• Must be able to work any day of the week and any shift.

ADDITIONAL REQUIREMENTS

• Able to work independently and with little supervision.
• Must be able to sit, stand, bend, crouch, stoop, and kneel when assisting customers with their merchandise needs.
• Must have the manual dexterity to manipulate the cash register and assemble gift baskets.
• Must be able to handle more than one function at a time accurately be being well-organized and paying attention to details.
• Must be able to lift up to 20 pounds.
• Respond to visual and aural cures.
• Must present a well-groomed appearance.
• Must be able to maneuver throughout all retail shops.
• Must be able to tolerate loud music and large crowds