Job Description

Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is looking for energetic, outgoing, retail loving, Retail Sales Associates. From creative displays, local artists, brand name outerwear and an Ice Cream & Confectionery, we are sure to have something to satisfy our guests after they have been thrilled on the Suspension Bridge, Treetops Adventure and Cliffwalk. Our retail sales team engages with guests, shares product knowledge, ensures all store displays are replenished, operates our cash desks, serves ice cream and fudge, all while having a little fun!

Who we are:

• We are the number one tourist destination in Vancouver
• We are passionate about creating experiences guests and team members are amazed by
• We are inspired by our natural setting and sharing the wonder of nature with over 1,000,000 annual guests

What You’ll Do

• Deliver exceptional customer service including providing product knowledge to our Guests,
• Work as a team to achieve sales goals,
• Balance serving our Guests with other tasks in the store,
• Handle cash transactions

What You’ll Get

• Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
• 30% discount off regular-priced merchandise at The Trading Post Gift Store
• 30% discount at Stanley's Bar & Grill and Prospect Point Café
• 30% discount on food & beverage items in The Cliff House Restaurant, Loggers' Grill, Beary Waffles, and The Cabin (does not apply to alcohol)
• Guest passes for friends & family
• Referral bonuses
• Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
• Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff

Job Qualifications

• You have 1-year of guest service or retail experience in a fast-paced environment
• You have cashier experience with a POS system
• You have a positive attitude and a strong desire to provide experiences Guests are amazed by
• You have a proven ability to exceed sales targets
• You proactively seek new product knowledge to serve as an expert to our Guests
• You have strong communications skills, multilingual is considered an asset
• You are highly collaborative and able to work in a team-oriented environment

Considerations

The ideal candidate must be available to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business. While performing the duties of this position, Team Members are required to be on their feet for extended periods of time. While our retail store is an indoor environment, we're located within the Capilano Suspension Bridge Park so you may be working outdoors in all types of weather. Occasionally, you may be required to lift and carry up to 20 lbs.

The wage for this role is $18.50 per hour.

The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.