Job Description

💤 Clinical CPAP Specialist – 9-Month Maternity Leave Contract

🕒 Full-time: Monday – Friday, 9am – 5pm & Saturday, 9am – 2pm

🔄 Roster: 1 Saturday worked earns 1 Monday RDO

📍 Location: Penrith, NSW

📅 Contract: 9-month maternity leave contract

👋 Hey you!

Are you a people-person who loves helping others, enjoys learning new things and brings a great attitude to work every day?

We’re CPAP Direct, Australia’s go-to team for sleep and respiratory health, and we’re looking for a Clinical CPAP Specialist to join our Penrith team on a 9-month maternity leave contract

This is a fantastic opportunity for someone with retail experience who is friendly, reliable, confident and genuinely passionate about helping people.

You don't need to be a sleep expert — we’ll provide the training and support you need to succeed!

🛠️ What’s the job?

As a Clinical CPAP Specialist, you’ll play an important role in helping customers improve their sleep and quality of life. Your day-to-day will include:

• Helping customers find the right CPAP equipment for their individual needs
• Conducting clinical consultations with care and confidence
• Supporting customers throughout their CPAP therapy journey
• Building strong relationships with customers and health professionals
• Providing exceptional customer service and creating a positive experience
• Learning about CPAP equipment, sleep health and the latest technology
• Working collaboratively with the wider team while also being confident working independently
• Keeping customer information and records accurate and up to date

🎓 What are we looking for?

We’re looking for someone who brings the right attitude and personality to our team.

Ideally, you’ll have:

• Retail experience and a genuine passion for customer service
• A friendly, approachable and professional personality
• Excellent reliability and a strong work ethic
• Flexibility and a willingness to help wherever needed
• Honesty, integrity and self-awareness
• Confidence communicating with customers and colleagues
• Experience working successfully within a team environment
• A good sense of humour and the ability to have a bit of fun at work! 😊
• A genuine passion for helping people
• A willingness and eagerness to learn
• Confidence to ask questions and seek help when you need it
• Strong technology skills and the ability to learn new systems and equipment

Experience in CPAP, pharmacy, optical, healthcare, medical or other customer-focused environments would be highly regarded, but it’s not essential.

Most importantly, we want someone who is eager to learn, isn't afraid to ask questions and genuinely cares about doing a great job.

💙 Our Values

You’ll also need to be someone who identifies with and lives our core values:

P – Passion

E – Empowerment

O – Openness

P – Playfulness

L – Leadership

E – Excellence

🎁 What’s in it for you?

• 🧠 Full training and ongoing support
• 🤝 A friendly, supportive and collaborative team
• 😄 A workplace where personality and a sense of humour are encouraged
• 💰 Competitive salary and performance incentives
• 💤 The opportunity to make a genuine difference in people's lives
• 🌱 The chance to develop your knowledge and skills within the sleep health industry

🚀 Ready to join the CPAP Direct team?

If you’re reliable, friendly, confident and passionate about helping people — and you're excited to learn something new — we’d love to hear from you!

Hit Apply Now, upload your resume and tell us a little about yourself and why you think you’d be a great fit for our Penrith team.

Come join a team where you can make a real difference, have a laugh along the way and help people sleep better every day. 😴💙