Job Description

About Girl Scouts of Western Washington

Girl Scouts of Western Washington is consistently and unapologetically committed to providing safe spaces for all girls* to belong. We build Girl Scouts of courage, confidence, and character who make the world a better place. Founded in 1912, our organization has been committed to meeting the needs of our youth members for over a century. We uplift all Girl Scouts in a supportive environment where they can discover their strengths and rise to meet new challenges—whether they want to climb to the top of a tree or the top of their class, lace up their boots for a hike or advocate for climate justice, or make their very first best friends. Backed by trusted adult volunteers, mentors, and millions of alums, Girl Scouts lead the way as they find their voices and make changes that affect the issues most important to them. They are the future leaders paving the way toward a brighter tomorrow. To learn more, visit www.girlscoutsww.org.

Girl Scouts of Western Washington values diversity, equity, and inclusion, and we foster a welcoming, inclusive work environment. We are an equal opportunity employer, and we do not discriminate based on race, color, religion, age, national origin, gender, veteran status, sexual orientation, gender expression, gender identity, marital status, or the presence of any physical, sensory, or mental disability, or any other protected classification under applicable laws.

*Girl Scouts of Western Washington uses the term girl inclusively to speak to everyone who identifies with the Girl Scout experience, which includes cisgender girls, gender-expansive youth, transgender youth, non-binary youth, gender nonconforming youth, genderqueer youth, and any girl-identifying human.

About the Position

The Retail Sales Assistant provides friendly, responsive customer service and day-to-day sales support at the Girl Scouts of Western Washington (GSWW) Everett Retail Store. This is a great opportunity for someone who enjoys helping people, working in a customer-facing environment, and supporting customers in finding the Girl Scout uniforms, badges, patches, merchandise, and program materials they need.

The Retail Sales Assistant also supports inventory and order fulfillment; receives and restocks merchandise; prepares merchandise for shipping; assists with the annual inventory audit; and helps maintain a clean, organized, and welcoming retail environment. The position independently opens and closes the store following training and provides occasional retail support for off-site events and activities throughout the Council region.

This is a regular, part-time (up to 19 hours per week), non-exempt role based at our Everett Retail Store. The work schedule includes most Saturdays, and successful candidates must be at least 18 years old at the time of hire and reside within reasonable commuting distance of the Everett Retail Store. Occasional travel throughout the Council region may be required to support off-site retail events and activities. Girl Scouts of Western Washington offers an excellent work environment and meaningful mission-driven work. This position will start at $21.30 per hour. As a position scheduled for up to 19 hours per week, it is not eligible for GSWW-sponsored medical, dental, or vision insurance.

Requirements

Essential Duties and Responsibilities

• Provides welcoming and responsive customer service to customers in person, by phone, and by email.
• Assists customers with merchandise selection and provides information about Girl Scout uniforms, badges, patches, merchandise, and program-related materials.
• Accurately operates the point-of-sale system to process retail transactions.
• Receives and checks in deliveries, restocks merchandise, and helps maintain accurate and organized inventory.
• Maintains a clean, organized, and welcoming retail environment.
• Packages and labels merchandise for shipping.
• Uses a heat press to apply badges to uniforms.
• Opens and closes the store independently following completion of initial training.
• Assists customers with basic navigation of the GSWW website, GSWW online store and girlscoutshop.com.
• Provides occasional retail support for off-site events and activities.
• Assists with the annual inventory audit.
• Maintains regular and reliable attendance and works assigned shifts, including most Saturdays.
• ·Stays current on merchandise changes and other information needed to assist customers effectively.

This is a general description of the essential responsibilities of the position and is not inclusive of all job duties; other associated duties may be assigned.

Knowledge, Skills, and Abilities

• Knowledge of and commitment to fostering a work environment that prioritizes diversity, equity, inclusion, racial justice, and belonging.
• Strong alignment with Girl Scouts of Western Washington’s mission and vision.
• Strong customer service and interpersonal skills, including the ability to interact effectively and respectfully with both youth and adults.
• Clear verbal and written communication skills.
• Ability to work independently, take initiative, follow established procedures, and manage multiple tasks and priorities.
• Strong attention to detail and ability to perform basic math accurately.
• Ability to accurately enter customer, shipping, and transaction information.
• Ability to learn and effectively use point-of-sale, shipping, and other retail systems.
• Familiarity with Microsoft 365 or similar office applications.
• Ability to appropriately handle confidential customer and member information.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education and Experience Preferred

• High school diploma or equivalent.
• Previous customer service, retail, or cashier experience.
• Knowledge of the Girl Scout program.

Other Qualifications

• Must be 18 years of age at time of hire.
• Must reside within reasonable commuting distance of the GSWW Retail Store located in Everett.
• Ability and willingness to travel throughout the Council region as needed, including in support of off-site retail events and activities.
• Valid Washington State driver's license preferred but not required.
• Ability to lift and move merchandise and boxes weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to remain standing for much of the scheduled shift and perform routine retail activities requiring reaching, bending, and movement throughout the store, with or without reasonable accommodation.
• Satisfactory results from a criminal background check.
• Willingness to maintain Girl Scout membership.