Are you a motivated and committed individual with a passion for excellent customer service?
If so, we have an exciting opportunity to join our fantastic team at the Wales Air Ambulance Charity as a Retail Shop Assistant.
Click here to download full Job Description.
About Us
Wales Air Ambulance delivers advanced lifesaving medical care to people across Wales, 24/7. We are the only air ambulance charity based in and dedicated to the people of Wales and rely entirely on your charitable donations to raise 11.2 million every year to keep the helicopters in the air and rapid response vehicles on the road.
We have successfully grown our service over the last twenty three years from a single aircraft operating five days a week from a single base in South Wales to the four aircraft 24/7 service model that we have today.
With a motto of "Serving Wales, Saving Lives", we are absolutely committed to delivering the very best service we can for the people of Wales.
This is a Part Time Position of 22.5 hours Monday - Saturday.
Please note we will be conducting rolling interviews therefore we reserve the right to close the advert early.
Job Purpose
To support the Retail Assistant Manager in the successful running of the shop, to achieve, and where possible, exceed agreed sales targets to maximise income generation.
The role includes some weekend, Bank Holiday and evening work.
Main Duties and Responsibilities
Responsibilities will include but will not be restricted to:
Greeting and serving customers as they enter the store.
Advising and assisting customers.
Assisting with store deliveries.
To support the retail manager in attracting, recruiting, and training a team of volunteers.
To support the retail manager in regularly monitoring, reporting and evaluating the performance of the shop operation
To support the retail manager in creating an environment in which volunteers are involved, informed and motivated towards achieving business aims and objectives.
To support the retail manager in ensuring the welfare and safety of colleagues, volunteers, customers and contractors at all times, in line with the Charity’s policies and procedures
To support the retail manager in identifying trends and remedial action, which will include promotional activities required to sustain financial targets.
To support the retail manager in effectively merchandising the shop to achieve maximum profitability whilst delivering excellent shop standards.
To support the store and wider regional network by generating sales through online platforms such as eBay and Vinted.
To actively promote and qualify Gift Aid
To support the retail manager in undertaking all administrative duties including cash handling, till reconciliation and banking and reporting.
To effectively manage donations made directly to the shop, both monetary and produce based stock.
Attend retail meetings and conference calls
To take ownership of training, learning and development and to attend or participate in any training events.
To work in collaboration with the local Fundraising Coordinator and their volunteers
To communicate and work in unison with the warehouse team to ensure that deliveries, collections and stock donations are maximized for the profit of the shop.
To always provide the highest level of customer service and manage any complaints in line with the Charity’s procedures.
Other Duties and Responsibilities
Promote and uphold the Charity’s Mission, Vision and Values in all aspects of work.
Stay up to date on current related-industry trends and share best practice with colleagues.
Carry out other duties identified by the manager to achieve the overall objectives of the service
Adhere to our health and safety policy and procedures, identify hazards and undertake appropriate risk assessments as required.
Keep up to date with, and understand, legislative changes – particularly in relation to GDPR.
To foster good working relationships with all the Charity’s employees, volunteers, partners and stakeholders
To be a good representative of the Charity and ensure positive relationships with customers and the local communities
Maintain confidentiality in all areas of work
Ensure that your conduct within and outside Charity does not conflict with organizational expectations.
Actively support and promote the Charity and all its policies.
Personal Specification - Essential Criteria
Experience of working in a retail, customer service, warehouse or distribution environment
Committed to and enthusiastic about the aims and objectives of Wales Air Ambulance
Excellent communication and customer service skills
Ability to work independently and with minimal supervision
Excellent team working skills
Ability to deliver results and improvements for the benefit of the Charity
Experience of stock management and record keeping
Desirable Criteria
A good understanding of Gift Aid regulations
• Experience of working in the Charity sector
• Welsh speaker/ ability to correspond through the medium of Welsh
What We Do
Provide air cover to relieve illness and injury across Wales. We have been doing this since 2001. We are the only air ambulance charity based in, and dedicated
to, Wales.
Our Mission
We are on standby every day to protect human life through Helicopter Emergency Medical Services and air ambulance transfers across Wales.
Our Vision
To provide a 24-hour operation so we can help people both day and night, and continually strive for an outstanding air ambulance service available to everyone in Wales.
Serving Wales, Saving Lives
Wales Air Ambulance covers the whole of Wales every single day, covering rural countryside, bustling towns and cities, along the Welsh coastline and across
vast mountain ranges. Each year, our helicopters attend around 3,000 missions.
Our four airbase operations in Caernarfon, Llanelli, Welshpool and Cardiff are ready to save lives wherever needed.
Flying ED (Emergency Department)
Wales Air Ambulance can be anywhere in Wales within 20 minutes, taking the emergency department (ED) directly to the patient. Our critical care consultants and practitioners are highly skilled and we carry some of the most pioneering
medical equipment in the world. This includes the ability to deliver blood transfusions, administer anaesthesia and undertake emergency operations.
WAA is a registered charity and relies entirely on public donations to raise the £6.5 million needed each year to keep its four helicopters flying for Wales.
